Edwin Van Der Hilst
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Edwin Van Der Hilst Email & Phone Number

Spril at Spril
Location: Greater Groningen Area, Netherlands 7 work roles 7 schools
1 work email found @planners.nu LinkedIn matched
✓ Verified Jul 2026 4 data sources Profile completeness 100%

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Current company
Role
Spril
Location
Greater Groningen Area, Netherlands
Company size

Who is Edwin Van Der Hilst? Overview

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Quick answer

Edwin Van Der Hilst is listed as Spril at Spril, a with 47 employees, based in Greater Groningen Area, Netherlands. AeroLeads shows a work email signal at planners.nu and a matched LinkedIn profile for Edwin Van Der Hilst.

Edwin Van Der Hilst previously worked as Owner at Spril and Owner at Van Der Hilst Holding B.V.. Edwin Van Der Hilst holds Bachelor Information And Communication Technology, Basc, Business Computing from Hanzehogeschool Groningen.

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Email format at Spril

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*@planners.nu
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Profile bio

About Edwin Van Der Hilst

An inspiring thought and belief in all of my work is: “Trust becomes a verb when you communicate to others their worth and potential so clearly that they are inspired to see it in themselves.”At SPRIL we have the beste Workforcemanagement specialists available to help your organization improve the WFM cycle. Whether it is forecasting, traffic or planning; we deliver the best known performance in either field of expertise.Profound expert in Operational Excellence, Workforce Management, Human Capital Development, Customer Experience, Contact Centre management, Business Planning, Supply Chain Management, Capacitymanagement

Listed skills include Operations Management, Workforce Management, Coaching, Performance Management, and 34 others.

Current workplace

Edwin Van Der Hilst's current company

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Spril
Spril
Spril
leek, groningen, netherlands
Website
Employees
47
AeroLeads page
7 roles

Edwin Van Der Hilst work experience

A career timeline built from the work history available for this profile.

Owner

Current

Groningen Area, Netherlands

SPRIL... is een Oud-Gronings woord uit de 19e eeuw dat “levendig, opvallend” betekent, dit is terug te vinden in onze manier van werken. MISSIESPRIL adviseert en ondersteunt bedrijven en organisaties op het gebied van workforcemanagement en personeelsplanning. We helpen deze bedrijven en organisaties om efficiënter te werken, voorspelbaarder te worden in hun kosten en baten, medewerkers tevreden te laten zijn over de balans tussen werk en privé en daarmee hun werktijden. Onze kernwaarden en normen zijn:Transparantie: we zijn eerlijk en open over ons handelen en zeggen ook als we iets niet kunnen. Wij zijn open over de vergoeding die wij vragen voor onze dienstverlening en handelen vanuit vakmanschap.Authenticiteit: Wij behandelen een ieder met respect, en verwachten dit ook van een ander. We geven feedback gevraagd, en ongevraagd waar dit ten goede komt aan het behalen van de beoogde resultaten. Altijd blijven we bij ons zelf en durven ons kwetsbaar op te stellen naar een ander toe.Persoonlijk: Onze aanpak is persoonlijk, dit houdt in dat we ons toegankelijk opstellen naar onze omgeving toe en aandacht hebben voor het perspectief van een ander.We zijn er van overtuigd dat we met onze missie én de kernwaarden die daar bij horen, een opvallend en levendig geluid laten horen in ons vakgebied.VISIEOnze toekomstdroom is dat SPRIL binnen de branches van Zorg, Overheid en Klantcontact (h)erkent wordt als een toonaangevende, opvallende en levendige organisatie waarbij de kernwaarden in de referenties als onderscheidend onderwerp benoemd worden. Een ieder met wie we samenwerken wordt, is en blijft ambassadeur van SPRIL. We helpen het vakgebied verder te ontwikkelen door innovatieve concepten te toetsen en te realiseren met behulp van partners en oriënteren ons actief in het buitenland op “best practises” en nieuwe ontwikkelingen.

Apr 2015 - Present

Owner

Current
Van Der Hilst Holding B.V.

Groningen Area, Netherlands

Jul 2011 - Present

Managing Director

Planners.Nu

Zwolle Area, Netherlands

Planners.nu is dé specialist op het gebied van Workforcemanagement in Nederland. Gedreven door innovatiebehoefte en een jarenlange expertise in de branche zijn wij constant op zoek naar mogelijkheden om anderen te helpen hun WFM processen te optimaliseren. Wij detacheren planners, forecasters, schedulers en trafficers in klantcontactomgevingen en backoffices.

Jul 2011 - Jan 2015

Manager Workforce Management

The Hague Area, Netherlands

Previous title: Manager Planning (until 2010)In 2010 KPN Contact launched a changeprogramme called "No1". During this project I initiated altering the Planning division into a WFM division. The essence of this change was separating the forecasting and capacitymanagement tasks from the scheduling and traffic tasks. Upgrading the level of maturity by enhancing the expertise on each step of the WFM cycle. We created a new organisation called WFM.In this challenge we started with a team of 30 planning professionals which we evolved during 2010 in a team of 11 forecasters and 2 managers Traffic & Scheduling, creating a division of 50 WFM professionalsOur goals: Optimization in the quality of our servicelevel performance by constantly aiming to do better on all aspects of the workforce management cycle. Also improving our predictability on the volume and productivity forecast resulting in a accurate outlook on our operational and financial performance.We work on five locations all across the Netherlands: Enschede, Eindhoven, Rotterdam, Groningen and the Hague.

Jan 2009 - Jul 2011

Operations Manager

Groningen, Netherlands

In this profession I was responsible for a team of 16 teammanagers with which we managed a division of 300 contactcenter agents. Our division is the primary customer service channel for all customer contacts concerning the KPN product; InternetPlusBellen (an multiplay service that offers phone and internet services for our customers.Our goal: improving business processes, knowledge and skills of our agents, and implementing improvementmethodologies like NPS (Netto Promotor Score) and First Contact Resolution; all to achieve world class customer service.

Jan 2007 - Jan 2009

Operational Manager Operator Toegang

Kpn

Leeuwarden Area, Netherlands

The challenge in this job was optimizing the operational ticket management. We improved efficiency over 150% and professionalized the department by focusing on human capital development. Our goal was to minimize run time of access requests of all dutch telecom providers offering broadband services over the KPN network.

Jan 2005 - Jan 2007

Projectleader Fixed Access

Kpn

Zwolle Area, Netherlands

My challenge; Implementing internal change projects within the fixed acces department focusing on supply-chain improvement.

Feb 2004 - Jan 2005
Team & coworkers

Colleagues at Spril

Other employees you can reach at spril.nl. View company contacts for 47 employees →

7 education records

Edwin Van Der Hilst education

Bachelor Information And Communication Technology, Basc, Business Computing

Activities and Societies: Realtime Studieverening Informatica - BoardmemberSpecialties: - Projectmanagement - Knowledgemanagement - Logic.

Leading Presence Programme

Hrd Professionals

Activities and Societies: http://www.hrdprofessionals.nlCoaching and training aided by Birkman's selfassesment

The Pyramid Principle

De Monchy & Partners

Activities and Societies: http://www.demonchy.nlLearning how to make a presentation according the Pyramid Principle (a McKinsey theory.

World Class Leadership Programme

Krauthammer

Activities and Societies: http://www.krauthammer.nl/Personal development programme focusing on human capital development

Hpmt, High Performance Management Techniques Training Programme

Copc

Activities and Societies: http://www.copc.comContact Centre Management course

Kim, Communicatie, Interactie & Managementvaardigheden

Van Harte & Lingsma

Activities and Societies: http://www.h-l.nlEffectief leiderschap en de ontwikkeling van leidinggevende kwaliteiten staan centraal in deze.

Vwo, Voorbereidend Wetenschappelijk Onderwijs

Stellingwerf College
FAQ

Frequently asked questions about Edwin Van Der Hilst

Quick answers generated from the profile data available on this page.

What company does Edwin Van Der Hilst work for?

Edwin Van Der Hilst works for Spril.

What is Edwin Van Der Hilst's role at Spril?

Edwin Van Der Hilst is listed as Spril at Spril.

What is Edwin Van Der Hilst's email address?

AeroLeads has found 1 work email signal at @planners.nu for Edwin Van Der Hilst at Spril.

Where is Edwin Van Der Hilst based?

Edwin Van Der Hilst is based in Greater Groningen Area, Netherlands while working with Spril.

What companies has Edwin Van Der Hilst worked for?

Edwin Van Der Hilst has worked for Spril, Van Der Hilst Holding B.V., Planners.Nu, Kpn Contact, and Kpn.

Who are Edwin Van Der Hilst's colleagues at Spril?

Edwin Van Der Hilst's colleagues at Spril include Matthijs De Wit, Olaf Visser, Frieda Poelarends, Frank Bekhof, and Leonie Pastoor.

How can I contact Edwin Van Der Hilst?

You can use AeroLeads to view verified contact signals for Edwin Van Der Hilst at Spril, including work email, phone, and LinkedIn data when available.

What schools did Edwin Van Der Hilst attend?

Edwin Van Der Hilst holds Bachelor Information And Communication Technology, Basc, Business Computing from Hanzehogeschool Groningen.

What skills is Edwin Van Der Hilst known for?

Edwin Van Der Hilst is listed with skills including Operations Management, Workforce Management, Coaching, Performance Management, Management, Interim Management, Forecasting, and Contact Centers.

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