Edwin Watson Email & Phone Number

Johannesburg, Gp, Za

Centurion, Gauteng, South Africa

As the Chief of Staff at iONLINE I report to and work alongside the CEO to promote the company's culture, sense of community and to explore new directions and innovative technologies the company could adopt to drive future growth. I perform a variety of jobs depending on the specific needs of the CEO and seen as a generalist who can adapt quickly. I Work with and/or lead cross-functional teams and I am expected to be a liaison for staff, executives, department leaders, and the CEO. My role includes people success management requiring me to build strong relationships with employees and oversee their progress, Help coordinate business-wide goals, and work to improve both the customers and employee’s success. I am tasked with companywide adoption and alignment making sure the organisation is swimming in the same direction.

Centurion, Gauteng, South Africa

Centurion

As iONLINE’s head of Customer success I was tasked with unlocking substantial amounts of value for our customers who use our products and services. During my tenure we successful drove down support response time by 5X and worked closely with our support team to build intelligent automations for tickets that allowed us to increase productivity and customer satisfaction which was later rolled out across the organisation. We launched live chat and dynamic help guides within our platforms to assist the client exactly where their needs arris while driving up adoption with 1-1 client training during onboarding. We successfully launched customer satisfaction with NPS and CSAT and use this data to constantly improve our processes, support, and customer satisfaction. I worked closely with the CEO to create a customer first mindset within the organisation and successfully launched structured goal setting by implementing OKR’s across iONLINE. I was tasked with launching companywide 360’ employee reviews, building out and running our company wide weekly meetings and taking our team fully remote while building out the framework and employee handbook to make this successful. We launched tools to track employee sentiment acknowledging that increased employee satisfaction increases customer satisfaction. We now use this data on a weekly basis to identify potential areas of concern employee’s may have and rectify them at their early stages. I built iONLINE’s employee growth pathing allowing employees across the entire organisation to visually see where they are and what they need to do to grow both vertically and horizontally within iONLINE. These achievements allowed me to secure the Chief of Staff role within the organisation and continue to grow both the employee and the customers success with iONLINE, our team and our technology.

Centurion

Key responsibilities: -Managing IT at Wesbank Menlyn.-Main IT support agent for Wesbank North region. -Managing all North region callout requests for Wesbank staff and offices. -Onsite support at Toyota Financial Services -Desktop support at Wesbank HQ(Fairland) -Desktop support for FNB Fairland.-Onsite desktop support and mobile deployment at Wesbank Locations.

Midrand

Pretoria Area, South Africa

During this time while studying I built, fixed and maintained computers and small networks for companies and home users. I also put a lot of work into Social networks like twitter where an untapped market allowed me to build networks with hundreds of thousands of followers that are still growing and pushing out brilliant content to highly engaged users on these media platforms.By doing this I was not just able to build my personal online presence but was able to turn these platforms into an income.

Thepowermba, Mba, Business Strategy, Entrepreneurship, Marketing Innovation And Digital Transformation

Diploma In It Networking, Information Technology

Subjects: Electronic Mail Administration Open Source Operating System Design Network Infrastructure Security Network Infrastructure.

Matric