Registry Operations- Global Operations Specialist managing more than 270 TLD’s world-wide. Configuring, supporting and managing custom registry software in Pre-Production and Production environments.- Designed, Developed, Tested and Integrated DevOps tools to be used as a part of CI/CD Pipelines- Write and maintain documentation for software and production systems- Managed and deployed custom registry software on third party cloud providers - Level 3 Support On-Call After-HoursIT Operations for Australia, ensured the smooth operations of end user devices and office infrastructure.- Developed and Implemented Security and management strategies for end user devices and office infrastructure in compliance with ISO 22301 (Information security, cybersecurity and privacy protection) and ISO 27001 (Security and resilience, Business continuity management systems)- Provided disaster recovery/failover planning, execution and documentation- Configuration, maintenance, troubleshooting, performance tuning, documentation, and upgrades of infrastructure including servers, storage systems, virtualization, operating system, etc.- Design and build-out of all servers used for application and database infrastructure throughout the enterprise at the hardware, virtualization, operating system and application layers in accordance with SLAs

Global Technical Support Specialist- Designed and deployed custom tools and scripts for Technical Support Team- Led, designed and managed custom knowledge interface for Technical Support Team- Lead specialist for major projects involving Domain name migrations of portfolios Systems Support Specialist - Assisting employees with troubleshooting and resolving issues with workstation/laptops/phone/other related office hardware- Creating / enhancing and maintain written documentation on infrastructure set up, support, process and procedure- NOC, plan and ensure system/storage infrastructure are monitored for errors, utilisation orperformance problems; troubleshoot major reported problems; perform trend analysis to anticipate capacity problems

- Co-founded the company and headed research and development for Assessment Validation and Training & Assessment Resources. - Spearheaded the innovations of simulated environments for certifications such as nursing, aged care, palliative care and child care. Used in certificate assessment and skills experience before work experience and employment.- Made critical business decisions on project scheduling and budgetary allocations on deliverables.- Consulted with registered training organisations to obtain courses and certifications to be added onto their scope