Eddie W. Email & Phone Number

Managed a remote team of IT Administrators and instructed Jr. associates.Lead large IT projects, including the integration of VoIP services saving the company 39%.Analyzed business requirements by cross collaborating and developing solutions for IT needs.Maintained inventory of MAC & PC’s using MDM and configured updates, and policies on all workstations.Administered Atlassain Jira/Confluence IT Support Ticket System to maintain proper SLA success rates.Managed Google Cloud Services, Office 365, Okta, Slack, Atlassian, Zoom, and AWS workspace.

Provide IT support for local and remote users with all software/hardware related issues.Support the company with required network/wifi/printing configurations.Inception and development of support ticketing issues using the JIRA Service Management system.Support the company with all VoIP phone setup, training, reporting, and problem resolution.Maintain employee software licenses and accounts on an ongoing basis, including third-party software utilized by the staff (Adobe, Dropbox, Google Suite, Slack, etc).Maintain inventory, configuration, and oversight of all staff workstations including but not limited to computers, phones, backup power supplies, headsets, etc.Communicate with third-party software providers during the troubleshooting process as required.Train users on the proper use of software and hardware.Led end -to -end creation and release of a transformative SaaS solution.Participate in cyber security planning, training, implementation, and maintenance.

United States

-Established the validity of a solution and its components; created proof of concept for RFPs.-Conducts site surveys to establish accuracy of intrusion detection system predesign and engineering.-Using AutoCad & Visio, prepared technical writing, flowcharts, and system design diagrams.-Provide turnkey systems pre-sale, deployment programming and post-sale engineering.-Provided full life-cycle engineering for complex network IP H.264 and H.265 video surveillance systems.

First responder for major cyber security firewall breaches and intrusion threats.Implementation and tuning of intrusion prevention systems (IPS) to block network attacks.Monitoring of (PL2) networks, including switches, routers, firewalls, in various environments.Perform as network attack/cyber incident response lead.Collaborated across teams to troubleshoot, update, and seamlessly integrate Workspace One.Setup and manage new Help Desk System.Deploy and Manage Windows DNS servers & DHCP servers.Configure Active Directory and manage group policies on Microsoft Exchange Servers.By implementing SolarWinds reduced clients attack surface saving 33% annual downtime.

Managed IT contracts and projects. Responsible for facilitating Commercial accounts. Responsible for the hiring of employees, hiring and firing of contractors. Network design & Security. Coordinate and delegate installations of networks.Monitor Lan/Wan Servers in Windows Server 2003 environment. Facilitate and oversaw the technical day to day operations on multiple network installs, Active Directory, surveillance integration installs, computer repairs, and approved all outgoing sales proposal.

Computer Information Systems

Activities and Societies: President of Business Club, Member of Atlanta Radio Club, Student Radio DJ

Business Administraton

Vice President of the A.A.C.A