With over 20 years of experience in IT support and project management, I am a seasoned IT professional with a passion for connecting people and technology for maximum productivity. I have a MCP certification from Microsoft, demonstrating my proficiency in various IT systems and services.As an IT Manager at IST Group, I led large IT projects, including the design and deployment of new IT hardware, systems and services. I implemented a security framework, policies, and procedures to meet ITIL industry standards. I also managed the Jira / Confluence centralized IT Support Ticket System to maintain proper SLA success rates. I analyzed business requirements by partnering with key stakeholders to develop solutions for IT needs. I have a strong skill for recognizing the technical needs of clients and providing the most logical solution. I can take highly technical information and disseminate it in a clear concise way for most end users to understand.
Listed skills include Leadership, Firewalls, Os X, Team Building, and 45 others.