•After-sales support, enhancing customer satisfaction and relations.•Efficiently handled invoicing, logistics and procurement, optimizing process and reducing costs.•Ensured financial control by liaising with accountants, resulting in a 15% reduction in operational expenses.•Actively participated in staff management alongside the CEO, achieving a positive workplace culture.•Conducted interviews for new personnel, showcasing talent acquisition skills and contribution to the team growth.•Managing resources, schedules and workflow.

•Relationship management of the company’s client portfolio•New client acquisition and prospection through leads resulting from data-driven campaigns, leveraging on existing client relationships and direct marketing•Managing existing client accounts to drive sales growth•Focus on optimizing product/service offering to provide added value to clients and improve customer retention•Responsible for developing new marketing partnerships, negotiating and managing existing partnership contracts

•Developing & executing marketing strategy that drives business growth •Relationship management of the company’s client portfolio•Optimizing digital content strategies with focus on SEO •Email and social media campaigns •Optimize KPIs (digital marketing ROI & website conversion rates)•Data-driven campaigns & direct marketing

•Project Management of European Union Funds allocation program 2007-2013•ROI-oriented strategies to personalize client experience•Innovative tactics for achieving better online raking (google, trip advisor) and website visibility •Hotel event management and event advertising

•Project management of liner shipping•Partnership and contract management

•Project management of construction projects •Budget analysis regarding milestones accomplishments