Edy Mercèdes G. Email and Phone Number
Edy Mercèdes G. work email
- Valid
- Valid
Edy Mercèdes G. personal email
Collaborative, innovative and results-oriented thought-leader with a proven ability to streamline processes within scope, budget and schedule, increasing efficiency, driving performance and aligning the consumer experience with brand voice. As an efficiency expert and operational strategist, I excel at identifying alternative and creative solutions to complex problems. Experienced in operational leadership with a passion for ensuring top-notch quality in healthcare technology solutions. Skilled in developing and implementing quality control processes, conducting audits, and collaborating with cross-functional teams to drive continuous improvement. Committed to delivering reliable and user-friendly healthcare tech solutions that enhance patient care and outcomes. Organized and detail oriented-self-motivated, strong communication and work ethic. A people person who works effectively & efficiently on teams, as well as independently & in fast-paced environments.
La Amistad Behavioral Health Services
View- Website:
- lamistad.com
- Employees:
- 75
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Mental Health TechnicianLa Amistad Behavioral Health Services Dec 2022 - PresentMaitland, Florida, United States• Assisted and monitored residents with daily living activities. • Interacted therapeutically with residents in one-to-one situations, community and group meetings.• Provided care to patients in a manner that promoted safety, comfort, and the therapeutic environment.• Engaged in verbal de-escalation skills when appropriate.• Provided direct patient care, guidance, and positive role modeling.• Educated and supported patients and their families• Facilitated group therapy and other milieu activities.
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Quality Assurance Specialist LInovalon Oct 2022Tampa, Florida, United States -
Quality Assurance SpecialistBpa Quality (North America) Jul 2020 - Oct 2022Maitland, Florida, United States-Monitors and audits each assigned cases accordance with company & client requirements. -Works collaboratively with leadership and associates in internal / client lead calibrations to ensure associates are meeting quality standards, identifying negative trends and conducts recommendations for proposed solutions to production & workflow issues. -Provides training and support to new & experienced associates that covers system vendors, policies, procedures and core processes. -Provides agents with coached feedback of audited information. -Remains knowledgeable on information by utilizing project materials. -Utilizes strong computer literacy, data entry and data management. -
Senior Team Manager24-7 Intouch May 2017 - Jul 2020Orlando, Florida-Assisted with managing operational activities and worked alongside Operations Manager. -Played key part in the success of launching & providing growth of several lines of businesses. -Direct client interactions to ensure business strategies and goals were met. -Generated revenue by coaching staff on effective prospecting / lead development. -Successfully monitored employee productivity, developing agents & team leads, performed ad monitored training's, engagement & performances. -Responsible for providing coaching feedback to 30+ agents to meet defined KPI’s. -Assisted in company payroll, recruiting and human resource tasks daily.
Edy Mercèdes G. Education Details
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Clinical Psychology
Frequently Asked Questions about Edy Mercèdes G.
What company does Edy Mercèdes G. work for?
Edy Mercèdes G. works for La Amistad Behavioral Health Services
What is Edy Mercèdes G.'s role at the current company?
Edy Mercèdes G.'s current role is Mental Health Technician.
What is Edy Mercèdes G.'s email address?
Edy Mercèdes G.'s email address is ed****@****ity.com
What schools did Edy Mercèdes G. attend?
Edy Mercèdes G. attended Seminole State College Of Florida.
Who are Edy Mercèdes G.'s colleagues?
Edy Mercèdes G.'s colleagues are Bethania Burgos, Kayla Magdaleno, Helen L., Matthew Bailey, Pamela Barnett-Chambless, John Delisa, Crps, Stephen Dever-Harris.
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