-Provided top-tier customer support, addressing inquiries and resolving issues, ensuring client satisfaction and a seamless experience.-Assisted with billing and payment processes, handling disputes, adjustments, and resolving payment-related concerns.-Delivered technical support for various services, troubleshooting and guiding customers through resolution steps.-Managed retention strategies by offering tailored promotions and packages, reducing customer churn.-Leveraged cross-selling and upselling opportunities, promoting relevant services to enhance overall customer satisfaction and drive revenue.

-Provide excellent customer service, handling inquiries and resolving problems (with collections, shipping or technical) in an efficient and courteous manner.-Work in a fast-paced environment, prioritising and handling multiple tasks simultaneously.

Analysis and correction of texts to achieve greater coherence and compliance with the rules of the target language.

-Keeping the shop tidy and well-stocked, which meant organising the products on the shelves and reporting shortages. -Handling transactions, usually in cash, making sure to complete them as accurately and efficiently as possible.