As a trilingual English-Portuguese-Japanese professional, I offer hands-on experience in leveraging my communication skills to deliver outstanding results in various industries. It is my privilege to build long-lasting relationships with clients and drive businesses to success while providing a world-class experience for individuals. Moreover, I am highly motivated to continuously update my knowledge and skills, allowing me to stay ahead of the curve in customer service and exceed customer expectations. With 5+ years of hands-on experience in sales and a strong background in customer service, I have proven my ability to build strong relationships with clients and ensure their satisfaction. In my previous positions as a dental assistant & receptionist, and home attendant, I have demonstrated my ability to create a calm environment for clients to feel at ease during procedures, providing emotional support and ensuring client loyalty. As a personal assistant, I have a proven track record of maintaining quality family time through planned events and meetings and dealing with unexpected events.In 2024, I will graduate from Uninter American University with a Bachelor's degree in International Relations. I have also completed several certificates, such as Project Management and Digital Marketing and E-commerce from Google/Coursera, and Hospitality & Tourism Management from Florida Atlantic University.As a relationship-building expert, I help clients repeat business by developing and maintaining relationships. I am also a self-motivated individual who can work toward and achieve goals. Moving forward, I am looking for an opportunity to continue working with clients and building strong relationships.Let's connect!
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Professional DevelopmentCareer Break Jan 2021 - Dec 2024Studying Bachelor in International Affairs.
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InterpreterTesla Apr 2024 - Sep 2024Austin, Texas, UsIn my role as an Interpreter in Fremont, California, I played a crucial role in bridging language barriers between Japanese, Spanish, and English speakers to facilitate seamless project communication. Attending meetings with stakeholders, I developed strong problem-solving skills and enhanced my ability to think on my feet in high-pressure situations. -
Brand ManagerMilbon Usa Aug 2018 - Dec 2020New York, Us- Cultivated relationships with key stakeholders, including clients, vendors, and internal teams, resulting in increased brand loyalty.- Provided clear solutions to any issue that arose, aiming to benefit customers and the company as well.- Analyzed KPIs and engagement of consumers to revamp brand marketing strategy, increasing sales by 30%.- Convinced the company's CEO to implement a new order system to accelerate sales processes.HIGHLIGHTS:- Increased company sales by 20% after the company implemented my suggested new order system.- Negotiated with customers and showed them products from the brand portfolio that met their needs to close almost 100% of sales. -
Sales RepresentativeMilbon Usa Oct 2017 - Aug 2018New York, Us- Managed over 200 customer accounts, achieving sales of $1,060,00.000 at the end of the year using CRM to keep the team up to date. - Achieved objectives by completing campaigns within deadlines and scope.- Informed R&D team about clients' needs, ensuring that brand portfolio meets them.HIGHLIGHT:- Advised clients on strategic decisions to ensure a successful business. -
Dental AssistantJ&H Dental Associates Dec 2015 - Oct 2017- Managed schedules and ensured office procedures were completed on time. - Attended 6 clients/daily, creating a calm environment for clients to feel at ease during dental procedures and ensuring client loyalty. - Informed patients of bad news with sympathy and ensured they had a better experience despite the difficulties.
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Home AttendantSunnyside Citywide Home Care Services Inc. Sep 2013 - Oct 2016- Ensured client security and comfort by managing the schedule of care and running errands. - Provided emotional support, cooking instructions, independent living information, and adaptations to disability illnesses for patients and their families.
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Personal AssistantNishimoto'S Family Nov 2011 - Jul 2013- Maintained quality family time through planned events and meetings.- Managed daily schedule, ran family errands, and dealt with any unexpected event, providing premium family time.
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Administrative AssistantTrinet Logistics Inc. Apr 2010 - May 2011
Edna M. Education Details
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Centro Universitário Internacional UninterInternational Relations And Affairs
Frequently Asked Questions about Edna M.
What is Edna M.'s role at the current company?
Edna M.'s current role is Interpreter | English - Portuguese - Japanese.
What schools did Edna M. attend?
Edna M. attended Centro Universitário Internacional Uninter.
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