Edyta Sadowska Email & Phone Number

• Processing national and international inquiries, orders and complaints from customers via phone, email, chat• Clarification of all order-relevant data directly with customers (prices, discounts, delivery dates, export documents, invoices)• Close cooperation with Account Managers, Supply Chain, Production, Accounting, Service, Marketing• Payment monitoring and dunning procedure• Support for Account Managers and Distribution Account Managers• CRM, SAP, MS Outlook, Sales Hotline, Sales mailbox, IKA-Chat

Gdańsk, Woj. Pomorskie, Polska

• Support customers in all inquiries and build up trustful and long-term relationship• Responsible for handling of complex requests and complaints from customers and for ensuring that they are solved rapidly in an efficient and professional manner• Support and advise customers on whole product range, the stock situation, possibilities of various products incl. customized products, applications, novelties• Driving On-Time-Delivery performance in line with customer and company goals• Provide proactive support and communicate effectively with Key Account Managers• Communicate and follow up with PM and HQ on projects, special production requests and negotiation of lead time improvement or prioritization• Serve customers in accordance with Service Level Group specific guidelines• Close cooperation with other departments, e.g.: Sales, Order Management, Product Development, Design Office, Application Team, Credit Management, Marketing, Legal• Project coach in on-boarding program for new hires; trainings for new joiners• Order verification against available credit limit• Ensure goods are shipped in accordance with applicable shipping procedure in close cooperation with exporting company and involved parties

Zarrentin Am Schaalsee,Niemcy

• Organize customer service for a dedicated region, prioritize day-to-day workload to ensure professional quality of service, ongoing optimization of service processes• Preparation of offers, orders, delivery notes, invoices• Handle customer complaints and other issues, ensure those are solved rapidly and efficiently• Technical Customer Support in After Sales Service• Knowledge of customs and international spare parts trade law (preparation of full documentation)• Responsible for maintaining contacts with national and foreign customers• Cooperate and communicate effectively with other departments regarding new products, customer needs, expectations, special production requests and strategies• Translation (German <-> Polish)

Toruń, Woj. Kujawsko-Pomorskie, Polska

• Preparation of offers, orders, invoices, contracts with customers• Monitoring of payments & maintaining contact with clients• Customs documentation & Inventory Management• Responsible for machine transport and insurances • Responsible for new hires training

Toruń

• Event's planning, trade shows • Organizing of trainings and business trips• Marketing & Advertising coordination• Translation (German <-> Polish)

Bachelor'S Degree, German Philology, Study Of Culture

German Language