Edzel Camilon Email & Phone Number

Alabang, Muntinlupa City

Client: Verizon WirelessResponsibilities:1. Answering customer inquiries/customer questions.2. Ensuring customer satisfaction.3. Process customer accounts.4. Collating customer feedback.5. Maintaining open and interactive communication.6. Following established communication procedures.7. Building rapport8. Identify the needs of the customers and do effective sales drive.

Makati, National Capital Region, Philippines

Client: DIRECTV AT&TResponsibilities: 1. Receive inbound calls (Residential Customers)2. Attempt through persuasion to retain existing customers by resolving issues and answering questions about products, billing, etc.3. Upgrade/modify customers' orders.4. Save customers who have decided to cancel their accounts.5. Engage with the customers to ensure smooth and graceful interaction.6. Negotiate with expertise through excellent product presentation and overcoming objections.

Dasmariñas, Calabarzon, Philippines

Client: Credit One BankResponsibilities:1. Monitor accounts to identify outstanding debts.2. Investigate historical data for each debt or bill.3. Find and contact clients about their overdue payments.4. Take actions to encourage timely debt payments.5. Process payments and adjustments.6. Resolve billing and customer credit issues.7. Update account status records and collection efforts.8. Report on collection activity and accounts receivable status.

Quezon City, National Capital Region, Philippines

Client: Time Warner Cable (now Spectrum)Products/Services: Digital Cable, Internet, and Digital Phone Job Description:1. Make inbound calls and chat sessions in order to drive sales. Back office work to process online orders.2. Asking questions to figure out the needs to pinpoint the best offerings.3. Overcoming objections by addressing customer's emotional state through empathizing and reinforce with power words.4. Highlighting the benefits of the service while providing options.5. Following up the customers via outbound calls if necessary to close the sales.