Ed Williams Email & Phone Number

Mountain View, WY, US

San Francisco, California, US

• Leading product development for Chartboost's DSP, focusing on strategic vision, team development, and product innovation. Built & managed products across data science / ML, server infrastructure, realtime pricing.
• Industry Leadership: Led the transition to Deep Neural Networks (DNNs), improving IPM by 205%.
• Operational Efficiency: Built internal campaign ops tools increasing operational efficiency 60%.

San Francisco, California, US

• Elevated to VP of Operations to build & lead Revenue Operations, playing a pivotal role in positioning Chartboost for a successful $250 million acquisition by Zynga. Led a global team of 18 data-driven rockstar ops.
• Customer success: Built automations & process leading to 200% improvement in ROI.
• Global Expansion: Built globally distributed ops org across 3 continents.

San Francisco, California, US

• Advanced to Senior Director, Demand Operations, with the critical responsibility of constructing the operational framework for Chartboost’s DSP from scratch. Developed all strategies, KPIs, processes, internal tools.
• Product & Data Science: Collaborated with engineering to migrate ops strategies to ML predictions, achieving a 200% improvement in gross revenue at 30% reduction in cost.
• Tool development: Built internal ops tools that reduced regular process time by 98%.

San Francisco, California, US

• Elevated to Director of Ad Operations & Yield, to pioneer Chartboost's first revenue and performance optimization team, doubling publisher earnings in 18 months. Led the successful launch of the Chartboost Exchange.
• Revenue Strategy and ML Integration: Spearheaded the development and iteration of revenue optimization strategies, collaborating with ML teams resulting in a 120% increase in campaign performance.
• Exchange and DSP Launches: Successfully launched the Chartboost Exchange & several DSPs, improving margin by 25%.
• Custom Tool Development: Developed optimization tools to streamline and vet publisher deals, enhancing operational efficiency by 30% and reducing deal launch time by 50%.

San Francisco, California, US

• Spearheaded the formation and growth of the Global Support Division at Chartboost. Transitioned from the sole support role to establishing a comprehensive, globally distributed technical support and customer success.
• Strategic Team Expansion: Expanded the team across four international offices supporting 10,000+ game developers.
• Innovated Support Structure: Hired & trained 45 staff in specialized roles across Solutions Engineering, Technical Support, Customer Success, Partner Integrations, and Content Management.
• Follow the Sun Methodology: Implemented 24/5 support with daily handoffs, reducing solution time for T1 clients by 70% and consistently maintaining 90%+ customer satisfaction score (CSAT).
• Customer Feedback: Set up a customer feedback system for engineering leadership informing 100+ product requests.
• Knowledge Management: Created and managed external help docs, internal wiki, and internal training programs (Learnboosts!), leading to a 40% increase in self-service resolutions and a 10% improvement in the.

Launched LazyLabz as a home for our side projects with a mission of saving time in common workflows. We built and launched 18 chrome extensions assisting in shopping, music, social media, and programming.

Joined Flixlab to help migrate a solid web-based social video platform into the budding mobile space. I executed the marketing strategy in both grassroots and paid user-acquisition efforts, leading to steady month-over-month user growth.

Trail-blazed the brand new mobile app space from day one of the app store with a team of rockstars to an eventual acquisition by Disney.Executed social media & in-game engagement strategies to help grow Tap Tap Revenge and the Tap Tap series to over 35 million users. Established a team of passionate players to support the community via forums & in-game.

Content creator, web developer, and graphic designer for Blarguments.com. I started Blarguments to learn about blogging, social marketing, and the wonderful world of web development. With no funds and a hint of resourcefulness, I brute forced my way to the top 200,000th website in the world ranked by Alexa.

Cupertino, California, US

Apple Retail is known for having some of the best customer interface training in the world. Here I learned the ethos that drove Apple to the trillion dollar company it is today. While my primary role was to help customers find the best iPhone or Macbook to suit their needs, I most enjoyed teaching people how to get the most out of (and eventually come to.

Saratoga, CA, US

Assist Realtors according to their technology needs.

Santa Barbara, CA, US

Industrial Technology, Electronics And Computers

Mechanical Engineering

H.S.

Education record