-Managing clients wealth in different banking products, namely BANCA, Foreign exchange, Unit Trust, Gold and etc aligning to clients' risk profile and financial objectives-Providing financial services to local and foreign customers in opening account, managing account transactions, online banking activation, educating customers app usage and etc-Fostering well relationship with clientsLicenses acquired1/ PCE CEILI 2/ TBE Part A&C 3/Unit Trust

✔ Monitored delivery performance daily by gathering and analyzing BAU raw data from dashboard in terms of critical backlog, breach management and etc. Provided insight alert report to relevant teams in case of underperformance (buyer protection and recovery plan)✔ Generated concise or comprehensive report on weekly basis. Conducting delivery emergency analytics when campaign calls happens✔ Conducted deep dive analysis to determine the performance trends and customers’ contact reasons✔ Conducted regional end-to end User Acceptance Testing (UAT) from preparing training materials, identifying test scenarios, troubleshooting bugs arise, suggesting product features improvement to collaborating with stakeholders to ensure seamless customer journey ✔ Supported key projects with the effective collaboration of cross-department, such as Voucher creation, Mega campaign logistic info updates, Legal documents improvisation, Language translation, Update medusa keys and etc

✔ Provided extraordinary service to manage and evaluate needs of customers, hotel partners, internal team and suppliers through handling inbound, outbound calls and emails (English and Mandarin)✔ Resolved customers’ problems and complaints by taking initiatives to provide customized solutions within empowerment guidelines proactively ✔ Collaborated with team leaders and colleagues to follow up the escalation cases professionally✔ Answered high volume of customer inquiries with task delegation and multitasking skill (managing several cases at once)

✔ Computed payroll of foreign employees and calculated total estimated cost for construction projects ✔ Assisted to review, analyze, and translated legal documents and agreement ✔ Digitized physical documents and records for time efficient✔ Supported my supervisor to draft ISO 9001 documents and carried out ad-hoc job duties (procurement)

✔ Improved overall rating (Trip Advisor & hotel website) with team and independently✔ Created bespoke and personalized experience for the hotel guests ✔ Adapted to resolve unexpected challenges and emergencies✔ Reviewed daily attendance of guests and made special arrangements independently or with supervisor, front office and butler departments

✔ Managed company presence with variety products on social media by responding promptly, filtering the comments and sharing positive reviews ✔ Utilized shopping app and Shopify to process sales order and monitor the product delivery status to worldwide customers, especially UK and US customers✔ Promptly replied emails regarding enquiries, parcel status update and complaints of products ✔ Acquired insight and ideas in online marketing trends through international websites