Zu Er E. Email & Phone Number

Selangor, Malaysia

Enhancing customer experience, and driving revenue in the e-commerce sector• Actively engage with customers to increase sales, cross-sell or upsell related products, and promote special offers.• Develop a deep understanding of the products offered to effectively answer customer questions and provide accurate information.• Manage and process online orders, ensuring accuracy and timeliness in shipping and delivery.

Match customer requirements to propose tailored solutions.• Supported sales executives by facilitating solution selling into the prospect account base.• Designed and developed a monthly sales report dashboard in Excel, delivering comprehensive insights into sales performance.• Utilized data visualization techniques to present key metrics and trends effectively to management.• Communicated client needs to R&D teams to drive future product enhancements.

Federal Territory Of Kuala Lumpur, Malaysia

Designed networks and solutions for microwave transmission products.• Planned and developed microwave solutions tailored to various clients using Huawei’s product portfolios, considering their business models and competitive environments to address specific customer needs.• Utilized Excel for data analysis and reporting, aiding in network optimization decisions.• Contributed to the CelcomDigi Project by analyzing customer requirements and developing customized technical solutions, leading to a successful high-value sale and surpassing Huawei Malaysia’s annual sales targets for microwave products.• Supported global bidding projects, including microwave transmission network design and dimensioning, request for quotations, bill of quotations (BOQ), statement of compliance responses (SoC), and extensive customer-centric communication.

Tennessee, United States

• Accurately entered orders into the Siriusware POS system and processed payments.• Greeted guests at Ober Gatlinburg’s ticket windows, providing a high level of customer service.• Resolved customer complaints, offered guidance, and provided relevant information.• Maintained a strong working knowledge of Ober Gatlinburg and its attractions, including skiing, snowboarding, tubing, Ski Mountain Coasters, and other amenities.

Cameron Highlands, Pahang, Malaysia

• Operate, maintain, and perform basic repairs on farm equipment.• Demonstrate and present technical solutions for products and services to clients.• Develop and implement strategies to enhance traceability and transparency.• Manage daily production routines, including watering, transplanting, pruning, cleaning, sorting, packing, and processing indoor plants.

I-Lan, Taiwan, Taiwan

Agricultural And Biosystem Engineering, Agriculture Informatics, 3.794

Activities and Societies: - 1st Runner up, 2021 IEEE Malaysia Section FYP Competition - Best Academic Award, Graduate Awards Ceremony.

Diploma Of Education, Agricultural Engineering, 3.859

Activities and Societies: - Chairman's Award for The Institution Of Engineer Malaysia (Sarawak), 2018 - 4x Dean’s Certificate of Merit.