Eric Ebner Email & Phone Number

Tampa, Florida

Tampa/St. Petersburg, Florida Area

• Utilized ServiceNow ITSM to document and resolve incidents in line with SLA standards.
• Assisted with installation, configuration and ongoing usability of desktops, laptops, file/print servers, Ricoh printers and peripheral equipment.
• Helped ensure computers operated seamlessly with Citrix virtual environments and file/print servers.
• Provided support through chat, email, remote assistance via Dameware and Remote Desktop Connection, walk-ins and onsite visits.
• Responsible… Show more
• Responsible for hardware/software diagnostics and repairs: Event Viewer, ePSA, Logs and so on.

Bowling Green, KY

• Served as a Student Consultant for first year prior to role as a Student Consultant Leader.
• Utilized TeamDynamix ITSM and Knowledge Management System to document incident inquiries and maintain knowledge with co-workers.
• Collected necessary information to resolve or escalate incidents to the appropriate IT group.
• Primarily supported Windows 7 environment, Office 2010 applications, printers, mobile device email management with Android and iPhones and leveraged Windows… Show more
• Primarily supported Windows 7 environment, Office 2010 applications, printers, mobile device email management with Android and iPhones and leveraged Windows troubleshooting utilities
• Created an upward performance review system for Student Consultants.

Bowling Green, KY

• This internship provided me the opportunity to learn about the unconventional methods used in the industry, while exploring the formal foundational materials of project management by studying the PMBOK guidelines.
• Completed special procurement assignments related to communication, quality, and integration management.
• Shadowed Network Engineer during capital construction projects to observe quality control measures and take part in stakeholder meetings.
• Organized meetings… Show more This internship provided me the opportunity to learn about the unconventional methods used in the industry, while exploring the formal foundational materials of project management by.
• Organized meetings with the Director of Communication Technologies to brainstorm and create documentation control methods. Show less