Cindy Cao Email & Phone Number

California, United States

Cupertino, California, Us

Cupertino, California, Us

- Led 5 iPhone launch Early Field Failure Analysis- Identified and drove quality improvement opportunities across iPhone products and manufacturing processes- Led operations reliability testing in the product development and launch process- Conducted hands on technical Failure Analysis to support root cause analysis and issue resolution- Managed alignment and transition of reliability testing from NPI to MP- Worked with commodity managers and supplier quality engineers to ensure component quality & reliability; made recommendations to improve design and test- Strategic identification and prioritization of issues identified in ORT and drive corrective actions through deep FA- Succinctly communicated technical updates to the executive team

Cupertino, California, Us

- Reported software issues in daily VP level review for iPhone 7, 7 plus Early Field Failure Analysis (EFFA)- Analyzed large-scale manufacturing data using JMP to maximize sensitivity yield- Implemented fixes to enhance iPhone user experience and prevent further financial losses for Apple- Managed EFFA readiness schedule working with external vendors and internal cross functional teams- Led cross functional teams to root cause top ranking customer feedbacks- Supervised interns for lab bring-up and managed escalations

Cupertino, California, Us

- Developed database pipeline to compare iPhone FATP manufacturing trends cross all factories- Conducted 400+ iPhone live on study for Repair Center bring up- Managed iPhone SE EFFA lab of 69 contracted manufacturers- Led failure analysis and implemented process fix for customer complaints- Set up and validated stations for iPhone module testing- Built easily accessible user interface visualization on Tableau- Gained valuable hands on failure analysis skill and program management experience

Waterloo, Ontario, Ca

- Supported and consulted students to overcome college life challenges- Facilitated interactive study skill workshops for students and faculty members

Toronto, Ontario, Ca

- Developed Oracle Hyperion Bits Database queries for daily forecasting- Enhanced data processes of variable generation and weather- Built Excel VBA Macros to auto process email attachments details into forecasting documents- Reported critical interties outage impact for real time operation- Evaluated Ontario power short term and long term demand forecasting software- Real time data analysis using SCADA and Outage Management System

Calgary, Alberta, Ca

- Approved and analyzed backup power system design and requirements- Completed preliminary distribution power line design for import power capacity - Implemented smart grid system to optimize power export into energy market- Produced P&ID for new process proposal using Visio- Replaced relays as system upgrade for multiple electrical substations - Documented and validated pipeline logistic scoping studies, charters, and business cases

Bracknell, Berkshire, Gb

- Launched the XE Pro Android App- Implemented security features to deter piracy and saved thousands for the company- Improved user experience with smoother animation- Optimized App for foreign users with multi-language feature

Us