* Organized student performance.* Trainer to new employees on how to properly use equipment, internal applications in the warehouse to satisfactorily complete the processes.* Delivered feedback using positive reinforcement techniques to encourage, motivate, and build confidence in students.

As a technical support provider, I was responsible for monitoring cloud environments in Azure and Google, as well as for the installation and configuration of CCTV systems, racks, Ethernet cabling, switches, and routers. Additionally, I worked as a subcontractor for Dollar Tree and Family Dollar, utilizing a lift to install and maintain security and network equipment. I demonstrated expertise in identifying and resolving issues related to network infrastructure and security systems. Moreover, I collaborated with multidisciplinary teams to solve complex problems and ensure high levels of customer satisfaction.

Designed, reviewed, and implemented Hybrid infrastructure solutions and Multi-Cloud environments for government agencies in Latin America, ensuring compliance with security standards such as FedRAMPManaged Oracle databases for multiple projects, including installation, configuration, and performance tuning.Configure multiple environments to interconnect Oracle Cloud to Azure using Express Route and Fastconnect.Evaluated firewalls and monitored threats to establish secure cloud environments.Assessed organization technology infrastructure and managed cloud migration process.

Managed a corporate environment on Microsoft Windows infrastructure, including domain trees, AD, SCCM, GPOs, Hyper-V, and ExchangeOversaw the implementation of security software such as ESET Protect Enterprise in addition to regular backups with LTO, NAS, and other Cloud services to ensure high availability and data protectionCollaborated with other IT professionals to resolve technical issues, ensuring smooth and reliable server operations across 3 locationsSoftware installation, OS upgrades, anti-virus, and Windows patch updatesHeaded to configuring laptop/Desktop.Monitored service orders to close service tickets.

Managed the installation from scratch of Racks, cabling, UPS, and Cisco SwitchesProvided technical support to end users with RD, Putty, and SSH.Use ticketing tools like JIRA or ZendeskPerformed diagnostic and troubleshooting tests, identified, resolved issues, also escalated complex issues to senior support staff as neededMaintained or updated technical documentation, managed support tickets, and collaborated with cross-functional teams to ensure fast and effective problem resolution.Updated software versions with patches and new installations to close security loopholes and protect users.

As a Data Center Operator, I oversee and manage daily operations of the data center, including monitoring and maintaining infrastructure, hardware, and software. I also ensure business continuity and system availability by implementing security policies, backups, and disaster recovery. Additionally, I collaborate with the engineering team to make improvements and upgrades to the data center and ensure system scalability and efficiency. In this role, I use ticketing tools to track and manage incidents and service requests. I have programming skills and knowledge of operating systems, networking, and virtualization.

As a Help Desk team member, I provide technical assistance and support to company users, resolving issues related to software, hardware, networks, and phone systems. I also handle equipment and software installation and configuration, user account management, and system performance monitoring. I work closely with IT team members to ensure timely problem resolution and user satisfaction, while also providing guidance and training to improve user knowledge of company systems and technologies.