Eefje De Boer Email & Phone Number

Willemstad, Curacao

* Supporting sales operations with a focus on streamlining processes and optimizing Salesforce usage.* Participated in the initial phase of merging two separate Salesforce systems, working closely with IT and sales teams to define integration requirements.* Assisted in mapping data fields, aligning business processes, and ensuring that the combined system met the needs of all stakeholders.* Assisted in the large-scale migration on critical data, including all key information and metadata. This included detailed information on series titles, episode description, broadcast schedules, rightsmanagement, and format specifications.* Collaborated with data teams to ensure accurate extraction, cleansing and validation of metadata.

Curacao

* Provided expertise on Salesforce implementation and optimization across the organization.* Collaborated with stakeholders to ensure successful project delivery and user adoption.

Curacao

* Managed global format sales operations, ensuring smooth workflow and communication across departments.* Developed and implemented strategies to enhance sales performance and efficiency.* Played a pivotal role in the setup and implementation of two leading in-house built systems, serving as a bridge between business and IT.System 1: Led the digitalization of data previously only available on paper, creating a structured and accessible digital database that streamlined internal processes and improved data retrieval efficiency.System 2: Spearheaded the development of a "one-stop shop" platform that centralized the most up-to-date data from all departments, including productions, sales, and marketing. This system enhanced internal data sharing and provided a professional interface for sharing critical information withclients.* Involved in every step from concept to roll-out, ensuring both systems were tailored to business needs and aligned with operational goals.

Hilversum, Provincie Noord-Holland, Nederland

* Coordinated a team of worldwide consultants, ensuring they had the necessary resources and support to perform their roles effectively.* Assisted in arranging travel plans and accommodations for consultants and team members, ensuring smooth logistical operations.* Coordinated global content distribution and production schedules, ensuring timely delivery and alignment with international broadcast timelines.* Collaborated with production teams, sales, and external partners to manage and distribute content across various platforms and territories.* Developed and maintained a centralized database of content metadata, improving accessibility and streamlining communication between departments.* Assisted in the development of strategies to expand the global reach of content, supporting international sales efforts and maximizing revenue opportunities.* Played a key role in optimizing content workflows, reducing bottlenecks, and enhancing the overall efficiency of content and production operations.

Mediapark

*Led a team of 20 customer care representatives, focusing on enhancing customer satisfaction and service efficiency.*Implemented training programs to improve team performance.*Conducted searches for new employees, managed the hiring process, and provided comprehensive training and guidance.*Responsible for overseeing the team and ensuring cohesive team effort and performance.

Hilversum, North Holland, Netherlands

*Managed client accounts, ensuring delivery of broadcast services according to client needs. *Negotiated contracts and provided tailored solutions to key clients.

Amsterdam, Noord-Holland, Nederland

* Supervised a team of 25 customer contact representatives, focusing on improving service quality and response times.* Conducted performance evaluations and provided ongoing training.* Aimed to provide the best possible service to clients of Air France, KLM, and Delta Airlines.* Motivated the team through regular catch-up moments and performance reviews.* Monitored and ensured compliance with KPIs and SLAs. *Managed a diverse team of various nationalities in an international environment.

Amsterdam, Noord-Holland, Nederland

* Handled customer inquiries and provided support on various service-related issues for clients of Air France, KLM, and Delta Airlines within the airline industry.* Addressed a wide range of travel-related questions, from booking tickets to arranging special requests and accommodations.* Assisted in streamlining customer service processes to enhance efficiency and customer satisfaction.* Worked in a dynamic and irregular schedule environment, ensuring timely and effective responses to diverse customer needs and inquiries.

Hilversum, Noord-Holland, Nederland

* Managed client accounts for relation magazines such as Mercedes-Benz Magazine, Flying Dutchman, and My Toyota Magazine.* Developed strategic plans to increase client engagement and satisfaction.* Built and maintained strong relationships with (potential) clients and sold advertisement pages in the magazines.

Curaçao

* Provided administrative support to the operations team.* Managed guest reservations and service logistics to ensure high room occupancy throughout the year.* Maintained close contact with tour operators worldwide and was responsible for room allocation.

Amsterdam, Noord-Holland, Nederland

* Ensured passenger safety and comfort during flights.* Delivered high-quality customer service and managed in-flight issues.

* Managed sales and client relationships in the IT industry.* Responsible for recruiting IT professionals and maintaining good relationships with both employees and clients.* Oversaw the placement of IT professionals in various companies.

Co-Active Coaching Fundamentals

Co-Active Coaching

Bachelor Of Economics, Media- En Entertainment Management