Eefje De Boer Email & Phone Number

Willemstad, Curacao

* Supporting sales operations with a focus on streamlining processes and optimizing Salesforce usage.* Participated in the initial phase of merging two separate Salesforce systems, working closely with IT and sales teams to define integration requirements.* Assisted in mapping data fields, aligning business processes, and ensuring that the combined system.

Curacao

* Provided expertise on Salesforce implementation and optimization across the organization.* Collaborated with stakeholders to ensure successful project delivery and user adoption.

Curacao

* Managed global format sales operations, ensuring smooth workflow and communication across departments.* Developed and implemented strategies to enhance sales performance and efficiency.* Played a pivotal role in the setup and implementation of two leading in-house built systems, serving as a bridge between business and IT.System 1: Led the digitalization.

Hilversum, Provincie Noord-Holland, Nederland

* Coordinated a team of worldwide consultants, ensuring they had the necessary resources and support to perform their roles effectively.* Assisted in arranging travel plans and accommodations for consultants and team members, ensuring smooth logistical operations.* Coordinated global content distribution and production schedules, ensuring timely delivery.

Mediapark

*Led a team of 20 customer care representatives, focusing on enhancing customer satisfaction and service efficiency.*Implemented training programs to improve team performance.*Conducted searches for new employees, managed the hiring process, and provided comprehensive training and guidance.*Responsible for overseeing the team and ensuring cohesive team.

Hilversum, North Holland, Netherlands

*Managed client accounts, ensuring delivery of broadcast services according to client needs. *Negotiated contracts and provided tailored solutions to key clients.

Amsterdam, Noord-Holland, Nederland

* Supervised a team of 25 customer contact representatives, focusing on improving service quality and response times.* Conducted performance evaluations and provided ongoing training.* Aimed to provide the best possible service to clients of Air France, KLM, and Delta Airlines.* Motivated the team through regular catch-up moments and performance reviews.*.

Amsterdam, Noord-Holland, Nederland

* Handled customer inquiries and provided support on various service-related issues for clients of Air France, KLM, and Delta Airlines within the airline industry.* Addressed a wide range of travel-related questions, from booking tickets to arranging special requests and accommodations.* Assisted in streamlining customer service processes to enhance.

Hilversum, Noord-Holland, Nederland

* Managed client accounts for relation magazines such as Mercedes-Benz Magazine, Flying Dutchman, and My Toyota Magazine.* Developed strategic plans to increase client engagement and satisfaction.* Built and maintained strong relationships with (potential) clients and sold advertisement pages in the magazines.

Curaçao

* Provided administrative support to the operations team.* Managed guest reservations and service logistics to ensure high room occupancy throughout the year.* Maintained close contact with tour operators worldwide and was responsible for room allocation.

Amsterdam, Noord-Holland, Nederland

* Ensured passenger safety and comfort during flights.* Delivered high-quality customer service and managed in-flight issues.

* Managed sales and client relationships in the IT industry.* Responsible for recruiting IT professionals and maintaining good relationships with both employees and clients.* Oversaw the placement of IT professionals in various companies.

Co-Active Coaching Fundamentals

Co-Active Coaching

Bachelor Of Economics, Media- En Entertainment Management