With extensive experience in both the commercial sector and at the Municipality of The Hague, I am well-versed in managing a wide range of projects.I always operate at the intersection of IT and business, where I effectively facilitate the translation between both parties. My focus in recent years has been on implementing complex and innovative change initiatives. In doing so, I have helped users successfully adopt new work processes and associated systems.My background as a program manager and product owner, combined with my leadership experience, enables me to guide organizational changes smoothly and efficiently.

Slim samen werken is an exciting O365 adoption project within OCW focussing on OneDrive, SharePoint Online and MS Teams. We are supporting a large population of employees to transition and further adopt O365 using ProSci methodology to drive the people side of change.

Managing a mid size teamResponsible for the quality of our service offeringCommunicating with business and IT stakeholdersCreating a long term vision for Global Applications SupportReinforce and further implement ITIL processesProductowner SHAPEVendormanagementImplentation projects: Sofy, TeamViewer, Robotics, Global IMS and Digital Signatures

Responsible for driving customer satisfaction • Coordinating all high severity disruptions, formulating new procedures, formalising existing procedures. • Responsible for all non-standard changes• Problem management. • Service delivery Management• Implementation of ServiceNow

• Team lead within Applications team• Functional manager and application manager of the Front Office system, PowerBase, and several other applications.• Writing Functional specifications, testing and OTAP release management.• Project lead for (integration) projects with our own developers and external parties.• Liaison with our project organisation for impact analyses for new projects.• Experience with front- and back office projects.

A special negotiating body (SNB) is a body comprising employee representatives from a number of Member States responsible for negotiating an agreement establishing a European Works Councils (EWC), under the terms of the 1994 EWC Directive (Directive 94/45/EC).

Marketing, sales en communication interim professionals

www.houseoffinancials.nlrecruitment@houseoffinancials.com