Emilio E. Gonzalez Email & Phone Number

Commerce City, Colorado, United States

• Led international player transfer communications, collaborating with global teams to ensure timely and strategic announcements.• Developed and distributed impactful press releases for player and coach transitions, maintaining clear and consistent messaging across all channels.• Managed game-day media operations, overseeing press box logistics, credential distribution, and media interactions with players, coaching staff, and Front Office members.• Facilitated media interviews with players, coaches, and executives, strengthening relationships with local, national, and international outlets for maximum exposure.• Represented the club at league events, coordinating with franchise players and MLS officials to enhance media visibility.• Created and distributed media drops with a creative story to generate excitement around playoff campaigns.• Translated and transcribed interviews, ensuring effective communication for both English and Spanish-speaking audiences.• Streamlined communication processes to improve efficiency in league and media relations.• Compiled team and player statistics, boosting the club's narrative and media engagement.• Moderated press conferences and coordinated the distribution of press releases for timely, broad coverage.• Managed credentialing and logistics for visiting MLS teams and international clubs, including high-profile events with the U.S. National Teams, Arsenal FC, Boca Juniors, and Club León.

Commerce City, Colorado, United States

• Orchestrated seamless game-day operations for media, ensuring a professional press box setup and managing credential distribution.• Translated and transcribed player/coach interviews, maintaining accuracy and effective communication of key messages.• Developed and implemented new email templates for efficient league and media communication.• Curated compelling team and player statistics, contributing to a positive club image for media, operations, and fans.• Supported press conferences, events, and press releases, enhancing overall communication efforts.• Managed social media presence, fostering brand awareness for the organization.• Provided credentialing support for high-profile teams like USWNT, Arsenal FC, and Boca Juniors during their matches in Commerce City, Colorado.

Commerce City, Colorado

• Assisted in game-day operations for media, ensuring a professional press box setup and managing credential distribution.• Translated and transcribed player/coach interviews, maintaining accuracy and effective communication of key messages.• Assisted with press conferences and events.• Provided credentialing support for high-profile teams like USWNT, Arsenal FC, and Boca Juniors during their matches in Commerce City, Colorado.

Lakewood, Colorado, United States

• Provides research and support to leadership in developing and designing new projects.• Utilizes formal processes and tools to manage resources, budgets, risks, and changes.• Manages project status through formal briefings, project update meetings, and written, electronic, and graphic reports.• Develops, maintains, and oversees detailed project plans, action item registers, and major milestone timelines for all assigned projects. Prioritizes and directs work assignments, team resources, and more. Creates and maintains process workflow documents to align with business needs.• Coordinates with other work streams, projects, and initiatives that may impact the successful completion of the project.• Facilitates project meetings.• Manages projects crucial to overall business operations, reporting status, tracking delays, and making necessary adjustments.

Denver, Colorado, United States

• Takes ownership of escalated issues from Tier 1, ensuring follow-up and customer call backs.• Proficiently troubleshoots various issues and equipment related to connectivity, networks, equipment, LAN, email and mail delivery, client configuration, domain issues, PC/Mac workstation setup, DNS problems, proxy server configurations, server-level issues, and web hosting. Ensures follow-up on all issues for Mean Time to Resolution (MTTR) and maintains clear documentation of tickets.• Provides support for RIPv2 Static customers, operating NetControl, creating configuration files, utilizing TFTP servers, and troubleshooting routing problems.• Identifies opportunities for process improvements and offers feedback to supervisors.• Prioritizes workload, effectively managing multiple time-sensitive issues concurrently.• Acts as a product consultant for business owners, articulating product features and benefits, and making recommendations for new lines of business, upgrades, or other services (Signature Support, Upware, etc.) based on customer needs/interests. Proactively identifies opportunities to introduce customers to new products and higher service tiers on all eligible calls, supporting the growth of Comcast Business.

Denver, Colorado

• Articulated and implemented best practices within the small-medium business care department.• Demonstrated extensive job knowledge and consistently delivered service excellence.• Served as the go-to person for assistance, providing up-to-date information on policies, processes, quality, and general call center issues.

Denver, Colorado

• Frontline customer service representative, managing initial customer interactions.• Responded to inbound phone calls and resolved customer issues.• Tailored services to align with individual customer needs.• Proactively identified areas for improvement and provided resources to support new hires and colleagues.

Denver, Colorado

• Managed all sales operations in Colorado.• Assessed customer needs and collaborated with local soccer-related businesses, leagues, and teams.• Oversaw all aspects of social media management.• Provided exceptional customer service.• Identified and pursued sales opportunities, including lead generation and social media marketing.

Denver, Colorado

• Coordinated sales efforts in Colorado.• Assessed customer needs and collaborated with local soccer-related businesses, leagues, and teams.

Denver, Colorado

• Entered client data accurately into a company-based software program.• Managed client calendars, prepared mailings, and handled transactions.• Assisted the Attorney in consultations, providing translation when necessary.• Performed essential office duties and contributed to day-to-day operations.• Managed all incoming calls and emails.• Scheduled appointments and maintained a clean, organized office environment.

Greenwood Village, Colorado

• Precisely input client data into a company software program.• Coordinated client calendars, prepared mailings, and managed transactions.• Assisted the Attorney during consultations, providing translation when needed.• Carried out various office tasks and supported day-to-day operations.• Efficiently managed incoming calls and emails.• Scheduled appointments and maintained a clean, organized office space.

Denver, Colorado

Participated in an after school program in an attempt to prevent the youth from falling into gangs or gang activity.