Emilio E. Gonzalez Email & Phone Number

Commerce City, Colorado, United States

• Led international player transfer communications, collaborating with global teams to ensure timely and strategic announcements.
• Developed and distributed impactful press releases for player and coach transitions, maintaining clear and consistent messaging across all channels.
• Managed game-day media operations, overseeing press box logistics, credential distribution, and media interactions with players, coaching staff, and Front Office members.
• Facilitated media interviews with players, coaches, and executives, strengthening relationships with local, national, and international outlets for maximum exposure.
• Represented the club at league events, coordinating with franchise players and MLS officials to enhance media visibility.
• Created and distributed media drops with a creative story to generate excitement around playoff campaigns.

Commerce City, Colorado, United States

• Orchestrated seamless game-day operations for media, ensuring a professional press box setup and managing credential distribution.
• Translated and transcribed player/coach interviews, maintaining accuracy and effective communication of key messages.
• Developed and implemented new email templates for efficient league and media communication.
• Curated compelling team and player statistics, contributing to a positive club image for media, operations, and fans.
• Supported press conferences, events, and press releases, enhancing overall communication efforts.
• Managed social media presence, fostering brand awareness for the organization.

Commerce City, Colorado

• Assisted in game-day operations for media, ensuring a professional press box setup and managing credential distribution.
• Translated and transcribed player/coach interviews, maintaining accuracy and effective communication of key messages.
• Assisted with press conferences and events.
• Provided credentialing support for high-profile teams like USWNT, Arsenal FC, and Boca Juniors during their matches in Commerce City, Colorado.

Lakewood, Colorado, United States

• Provides research and support to leadership in developing and designing new projects.
• Utilizes formal processes and tools to manage resources, budgets, risks, and changes.
• Manages project status through formal briefings, project update meetings, and written, electronic, and graphic reports.
• Develops, maintains, and oversees detailed project plans, action item registers, and major milestone timelines for all assigned projects. Prioritizes and directs work assignments, team resources, and more. Creates and.
• Coordinates with other work streams, projects, and initiatives that may impact the successful completion of the project.
• Facilitates project meetings.

Denver, Colorado, United States

• Takes ownership of escalated issues from Tier 1, ensuring follow-up and customer call backs.
• Proficiently troubleshoots various issues and equipment related to connectivity, networks, equipment, LAN, email and mail delivery, client configuration, domain issues, PC/Mac workstation setup, DNS problems, proxy.
• Provides support for RIPv2 Static customers, operating NetControl, creating configuration files, utilizing TFTP servers, and troubleshooting routing problems.
• Identifies opportunities for process improvements and offers feedback to supervisors.
• Prioritizes workload, effectively managing multiple time-sensitive issues concurrently.
• Acts as a product consultant for business owners, articulating product features and benefits, and making recommendations for new lines of business, upgrades, or other services (Signature Support, Upware, etc.) based on.

Denver, Colorado

• Articulated and implemented best practices within the small-medium business care department.
• Demonstrated extensive job knowledge and consistently delivered service excellence.
• Served as the go-to person for assistance, providing up-to-date information on policies, processes, quality, and general call center issues.

Denver, Colorado

• Frontline customer service representative, managing initial customer interactions.
• Responded to inbound phone calls and resolved customer issues.
• Tailored services to align with individual customer needs.
• Proactively identified areas for improvement and provided resources to support new hires and colleagues.

Denver, Colorado

• Managed all sales operations in Colorado.
• Assessed customer needs and collaborated with local soccer-related businesses, leagues, and teams.
• Oversaw all aspects of social media management.
• Provided exceptional customer service.
• Identified and pursued sales opportunities, including lead generation and social media marketing.

Denver, Colorado

• Coordinated sales efforts in Colorado.
• Assessed customer needs and collaborated with local soccer-related businesses, leagues, and teams.

Denver, Colorado

• Entered client data accurately into a company-based software program.
• Managed client calendars, prepared mailings, and handled transactions.
• Assisted the Attorney in consultations, providing translation when necessary.
• Performed essential office duties and contributed to day-to-day operations.
• Managed all incoming calls and emails.
• Scheduled appointments and maintained a clean, organized office environment.

Greenwood Village, Colorado

• Precisely input client data into a company software program.
• Coordinated client calendars, prepared mailings, and managed transactions.
• Assisted the Attorney during consultations, providing translation when needed.
• Carried out various office tasks and supported day-to-day operations.
• Efficiently managed incoming calls and emails.
• Scheduled appointments and maintained a clean, organized office space.

Denver, Colorado

Participated in an after school program in an attempt to prevent the youth from falling into gangs or gang activity.