• Upgrade lead: ensuring the training team completes all upgrade-related tasks – including tip sheets, videos, and updating training materials, resulting in well-prepared users and successful upgrade implementation.• Align training schedules, resources, and materials with project timelines, ensuring timely delivery of training.• Monitor and report training progress to management, highlighting the achievements and addressing challenges to enhance project effectiveness. • Train inpatient and emergency medicine nurses by developing and delivering targeted training materials through eLearnings and videos, enhancing their proficiency and supporting high-quality patient care.

• Streamlined exam times and enhanced patient care by accurately documenting and transmitting pre-test instructions and patient data within Epic, ensuring clear and effective communication across clinical teams. • Optimized patient flow and reduced wait times by maintaining an efficient appointment scheduling system in Epic, which led to a 20% improvement in patient satisfaction scores.• Improved operational efficiency by effectively triaging patient inquired and routing them to relevant departments, promoting seamless communication and workflow across the organization.• Contributed to a successful Epic Go-Live by playing a key role in the implementation and transition of EHR systems in the radiology department, ensuring user adoption and minimal service disruption.

Planned and assisted in launch of vaccination site by reviewing New York State vaccination regulation with staff by adhering to all project methodology standards and procedures.

• Spearheaded the transition of EHR systems, identifying and implementing workflow enhancements that significantly improved operational efficiency and accuracy.• Project managed the transition from SOAPware to eClinicalWorks, serving as the primary liaison and guiding the team through detailed planning, execution, and comprehensive end-user training. • Performed key clinical tasks such as completing EKGs, drawing blood, and taking vital signs, ensuring high standards of patient care and contributing to overall clinical workflow efficiency.