Emily Higginson Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pennsylvania, United States

- Configure schedules for groups of 100+ providers and innovate personal setups for each group’s use case - Supervise team of 6 Customer Success Representatives within a high paced virtual environment - Train customers and new employees on the Scheduling Software- Maintain customer scheduling setups throughout the duration of their subscription - Promptly communicate with customers regarding questions, bugs and new product releases

New York City Metropolitan Area

- Reproduce issues and dive into the 600+ integrations that Datadog works with.- Host live troubleshooting Zoom calls with customers to ensure fast resolutions to technical problems. - Demonstrate technical product expertise with customers through demos, presentations, and technical evaluations.- Respond to client requests on our fast paced team while continuing to educate our clients on the use of Datadog.- Consistently achieve among the highest KPI percentiles through meeting… Show more - Reproduce issues and dive into the 600+ integrations that Datadog works with.- Host live troubleshooting Zoom calls with customers to ensure fast resolutions to technical problems. - Demonstrate technical product expertise with customers through demos, presentations, and technical evaluations.- Respond to client requests on our fast paced team while continuing to educate our clients on the use of Datadog.- Consistently achieve among the highest KPI percentiles through meeting OKRs and personal goals set in place. - Build out documentation and knowledge based articles for a variety of technologies.- Participate in team meetings and discussions to review tasks, blockers, and projects. Show less

-Planned, prepared and delivered lesson plans to successfully teach over 100 students advanced level 4 Spanish.-Established strong relationships with other Spanish department teachers to make for effective curriculum collaboration. -Optimized class time through organized instructional activities that met the daily objectives and kept students engaged.

Philadelphia, Pennsylvania, United States

-Strategically developed lessons to meet the learning needs of a wide range of students in a single classroom setting. -Encouraged and motivated students to push themselves in learning a new language. -Strengthened time management skills by effectively utilizing prep periods to plan lessons weeks in advance. -Fostered a positive online learning environment to keep students motivated and excited about learning Spanish.Summer School Teacher-Created, organized, and posted… Show more -Strategically developed lessons to meet the learning needs of a wide range of students in a single classroom setting. -Encouraged and motivated students to push themselves in learning a new language. -Strengthened time management skills by effectively utilizing prep periods to plan lessons weeks in advance. -Fostered a positive online learning environment to keep students motivated and excited about learning Spanish.Summer School Teacher-Created, organized, and posted content for all grade levels that attend summer school for Spanish and art. -Tracked work completion and enter grades for summer school students.-Scaffolded and differentiated instruction in order for all students to be prepared to do complex thinking and rigorous academic work for the next school year and grade level. Show less

Levittown, Pennsylvania, United States

-Assigned, reviewed and approved work orders performed by more than 50 vendors across the United States.-Processed work orders in a timely manner to ensure that the vendors receive quality work before the given deadline.-Communicated and negotiated pricing with vendors and realtors to confirm quality work for the lowest price on the market.

Xi Chapter

Pittsburgh, Pennsylvania, United States

University Tour Guide -Provided campus tours and city of Pittsburgh tours to groups of over 50 prospective students and their families. -Coordinated orientation programs for over 1000 future first year students each weekend.

Computer Software Engineering

Bachelor Of Arts - Ba, Spanish Language And Literature