Ezra El-Aton Email & Phone Number
Who is Ezra El-Aton? Overview
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Ezra El-Aton is listed as Senior Technical Support Representative at Medrio, a with 51 employees, based in Oakland, California, United States. AeroLeads shows a matched LinkedIn profile for Ezra El-Aton.
Ezra El-Aton previously worked as Technical Support Representative at Medrio and Customer Support Analyst at Tradecentric. Ezra El-Aton holds Bachelor Of Science - Bs, Technology And Information Management from University Of California, Santa Cruz.
Email format at Medrio
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About Ezra El-Aton
I am a curious self-starter, and overall solution oriented person with strong foundations in engineering, research, and business management. I shine in environments that are dynamic and challenging, and I am excited to bring my skill set to an organization that values progress and innovation. Through my industry and research experience, I have become familiar with a number of programing languages analytics tools and SaaS applications described in detail below.I look forward to working with you!Areas of Expertise: Email and Phone SupportTrouble ShootingNew Hire On-boarding Data AnalysisXML DebuggingDocumentation CreationPostManPythonAdobe CommerceOracleMacOS
Ezra El-Aton's current company
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Ezra El-Aton work experience
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Technical Support Representative
Customer Support Analyst
-Acted as first point of contact for clients-Identified support trends, recommended and spearheaded process and operational improvements-Provided clients with a thorough and timely resolution, with a CSAT rate of over 85%-Updated XML system configurations to meet individual customer needs-Coordinated SSL certificate updates-Conducted first round interviews for new hire candidates-Documented known issues and resolutions to build internal knowledge base-Regularly debugged XML, JSON, and EDI files-Collaborated with senior engineers to optimize XML across multiple client profiles-Debugged REST API call errors(Get/Post/Put), using PostMan-Used JIRA and Salesforce daily to track and respond to incoming issues in a timely manner
Platform Support Engineer
-Showed unwavering commitment to ensuring customer success by assisting customers with issues relating to current and past software releases-Tested for bugs in the software by working with senior developers to find the root cause and provide detailed resolutions- Utilized JIRA and Salesforce ticketing system to address customer concerns promptly and efficiently-Coordinated with L3 support teams to escalate necessary tickets
Research Fellowship
Over the summer I worked as an undergraduate research fellow in Fiammetta Straneo’s lab, where I worked in MATLAB to develop an application to categorize, visualize, and analyze several years of oceanographic data. In addition to this I was responsible for developing a research question based on my analysis, and creating a research poster to present my findings to peers and Scripps faculty.
Colleagues at Medrio
Other employees you can reach at medrio.com. View company contacts for 51 employees →
Malathi Sundaram
Colleague at MedrioBasingstoke, England, United Kingdom
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AB
Ajit Balgude
Colleague at MedrioPune, Maharashtra, India
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AB
Amanda Bise
Colleague at MedrioWilmington, North Carolina, United States
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DP
Danielle Plucinski
Colleague at MedrioCollingswood, New Jersey, United States
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DP
Disha Puri
Colleague at MedrioPune, Maharashtra, India
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BK
Barbora Karvasova
Colleague at MedrioSlovakia
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AF
Andrew Ferrin
Colleague at MedrioBozeman, Montana, United States
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MC
Matt Cockayne
Colleague at MedrioPhiladelphia, Pennsylvania, United States
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KP
Kaushiki Palekar
Colleague at MedrioHyderabad, Telangana, India
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MW
Marc Weinberg, Mba
Colleague at MedrioMarlton, New Jersey, United States
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Ezra El-Aton education
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University Of California, Santa Cruz
Frequently asked questions about Ezra El-Aton
Quick answers generated from the profile data available on this page.
What company does Ezra El-Aton work for?
Ezra El-Aton works for Medrio.
What is Ezra El-Aton's role at Medrio?
Ezra El-Aton is listed as Senior Technical Support Representative at Medrio.
Where is Ezra El-Aton based?
Ezra El-Aton is based in Oakland, California, United States while working with Medrio.
What companies has Ezra El-Aton worked for?
Ezra El-Aton has worked for Medrio, Tradecentric, Coupa Software, and Scripps Institution Of Oceanography.
Who are Ezra El-Aton's colleagues at Medrio?
Ezra El-Aton's colleagues at Medrio include Malathi Sundaram, Ajit Balgude, Amanda Bise, Danielle Plucinski, and Disha Puri.
How can I contact Ezra El-Aton?
You can use AeroLeads to view verified contact signals for Ezra El-Aton at Medrio, including work email, phone, and LinkedIn data when available.
What schools did Ezra El-Aton attend?
Ezra El-Aton holds Bachelor Of Science - Bs, Technology And Information Management from University Of California, Santa Cruz.
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