-Administer and project manage a myriad of leadership and behavioral assessments (DiSC, Watson Glaser, 360s, etc) to several clients ranging from 1 to 100+ individuals -Interview, analyze data, and construct reports in areas such as management feedback, culture and engagement, and strategic alignment. Often with 1-2 day turnaround assignments to the client.-Build new infrastructure for existing programs such as our flagship leadership development program, customized for groups of up to 50 clients at a time.-Manage client-facing project logistics and report presentation-Collaborate with CEO to build new report structures based on research and industry standards

-Promoted to Shift Lead and Head Trainer after only 4 months. -Onboarded team members and introduced them to Starbucks procedures, recipes, customer service skills, and company culture. -Evaluated customer survey data to implement new training procedures and customer service standards, increasing customer satisfaction scores.