Enrique Lozano Email & Phone Number

Medford, MA, US

Board Member for the staff run Emerging Leaders program at Harvard Law School. With other board members determine, plan, and run yearly calendar of leadership training for a small cohort of staff.

Washington D.C. Metro Area

Provided comprehensive IT support for small nonprofits in the DC metro area. Delivered tailored technology solutions and ensured smooth operations for various organizations. Key projects and responsibilities included:- Migrated organizations to Microsoft Office 365, streamlining email and communication systems.- Managed domains, including transitions.

Cambridge, MA

Washington D.C. Metro Area

Washington, DC

- Managed and maintained Active Directory accounts for over 250 users, ensuring smooth access and security.- Researched, installed, and configured a Windows Deployment Server for streamlined Light Touch deployments across the network.- Trained new staff on IT policies, procedures, and best practices, enhancing team productivity and compliance.- Conducted.

Washington D.C. Metro Area

- Diagnosed, researched, and resolved hardware and software problems.- Installed, maintained, and repaired desktop and laptop computers.- Recommended, deployed, tested, and utilized initial help desk ticketing system.- Updated and maintained Active Directory accounts for around 100 users.- Trained all new staff on IT policies and procedures- Inventoried IT.

Bloomington, Indiana Area

- Evaluated customer needs and provide technical support via phone, desk, and email/chat.- Facilitated transition of system information to other departments for resolution of network instability.- Recommended external solutions and departments when internal resources could not address customer problems.

East Chicago, Indiana

- Developed group activities to motivate students to actively pursue honors track courses.- Tutored students in mathematics and physical sciences.

Nuku'alofa, Tonga

- Trained volunteers and their local counterparts on the use of information technology in the workplace.- Developed, managed, and conducted a USAID funded HIV/AIDS road show with other volunteers.- Created income generating internet cafés for local women’s group.- Instructed students, developed curriculum, and provided basic server maintenance.

Bloomington, Indiana Area

- Supervised a staff of around 150 technical consultants in collaborative and remote environments.- Observed shortages and appropriated staff to manage customer experience.

Bloomington, Indiana Area

- Trained beginning users on practical uses of systems and software on campus..- Solved software problems presented by customers in the pursuit of personal and educational success.

Bloomington, Indiana Area

- Developed annual reports to determine if program was helping increase low income and minority retention.- Coordinated activities with 12-16 incoming freshmen from low income and minority backgrounds.