Edgar Mendoza Email & Phone Number

San Jose, Ca, Us

Milpitas

Manage the corporate quality organization including Product Quality, Reliability, Customer Quality, Supplier Quality, Document Control, and Failure Analysis.

Sunnyvale

• Managed the corporate quality organization including Product Quality, Reliability, Customer Quality, Supplier Quality, Document Control, and Failure Analysis teams. Including the International QA engineering team in Japan, Korea, China and Taiwan• Performed quality review and approval for design reviews and ensure lessons learned are implemented into New Product Introduction.• Communicated with strategic customers on product reliability requirements, align internal qualification procedures and develop customer-specific requirements as needed.• Provided reliability leadership for cross-functional teams for all development projects for Automotive, Industrial, and Consumer applications. • Managed the Corporate Quality strategy and execution, Quality Management systems, budgets, objectives, policies, and procedures• Improved FA process to deliver timely failure analysis of product qualification failures, customer returns failures (RMA), and competitive analysis. • Planned and implemented Quality Partnership Program with key customers resulting in increased customer satisfaction and retention. • Drove the company from average rated supplier to top 10% and best in class with major customers.• Developed and implemented tracking and trending process through KPIs providing accurate and current information to the organization to improve overall corporate quality processes and drives solid decision making.• Championed quality improvements to reduce DPPM and number of RMA returns achieving higher product quality, customer satisfaction and reduction in the cost of quality. • Monitored and reported to management all the related Quality indices such as DPPM, CPK, RMA cycle time, PCN’s, internal and external CARs, and supplier performance in a quarterly basis.• Maintain ISO 9001 Quality System and certifications while driving continual improvements.

Campbell

• Managed the corporate quality organization including Product Quality, Reliability, Customer Quality, Supplier Quality, Failure Analysis, and Document Control and including Operations. • Defined and executed the qualification requirements for all new product introductions, packages, assembly and design changes as well as for continuous improvement activities.• Performed all the root cause analysis, and issued failure analysis reports for customer returns, reliability failures, and quality issues.• Drive improvements and manage the maintenance of all aspects regarding our overall quality system and key processes.• Responsible for worldwide sales and marketing support for Key Accounts. Tasks included creating/supporting programs for improved customer relationships and business processes, acting as an interface between the customer and internal business units, and “backend” sales support. Improved customer relationships by developing roadshow, increasing communication, enhancing business processes.• Supported Marketing, Sales and Application Engineers in the disposition of product quality and reliability issues and provided inputs for customer product questionnaires and audits.• Established the New Product Development procedure from inception to end of life.  Served as Program Manager for all New Product Development.• Managed subcontract FAB, Assembly, Test functions including performing package design, inventory control and scheduling, product and assembly engineering.• Managed the Operation Department (Logistic tactical and strategic planning and scheduling).

San Jose

• Managed Xilinx Assembly/Packaging New Products Introduction (NPI) Department. Defined material, equipment, manpower resource requirements and made budgetary recommendations to meet cost, quality and delivery requirements for new products.• Ensure the qualification of new packages, assembly processes and new process site met corporate reliability standards. Key areas of success were the characterization of new molding compounds and substrate designs to improve moisture sensitivity and long-term reliability.• Collaborated with site managers/engineers to achieve best practice scenarios and schedules to meet very aggressive time to market plans and schedules for all NPI products. • Coordinated and managed assembly suppliers from front & back-end technical and engineering activities for NPI products.• Generated Metrics and tools to support new assembly process and package capability studies.• Managed the QBR’s with all relevant suppliers and monitor critical parameters aimed at product quality and process improvements with focus on customer satisfaction

Santa Clara/Folsom/Chandler

• Managed the Product Quality team which performs Reliability and Failure Analysis and lab technicians to support the Graphic and Chipset products from development to mass production release. • Participate in all phases of product development cycle including supporting customer requirements and product launch activity.• Perform quality review and approval for design reviews and ensure lessons learned are implemented into New Products.• Developed and executed product qualification plans for new products from prototype phase through mass production.• Performed FA and Debug on New Products, Qualification and Customer return failures. • Provided direction and FA equipment roadmap to improve SJ site FA and Debug capabilities.

San Jose

• Managed the Product Quality team which performs Reliability and Failure Analysis on complex Graphics, Microprocessors, Chipsets and ASIC devices. • Investigated, performed root cause analysis, and issued failure analysis reports for customer returns, reliability failures, and quality issues.• Developed and executed product qualification plans for new products from prototype phase through mass production.• Review reliability and failure analysis quality trends and drive continuous improvement plans and zero defects initiatives to reduce outgoing product DPPM.• Interfaced with customers and suppliers regarding key quality and reliability concerns.• Worked closely with several foundries and package subcontractors in qualifying process technologies and addressing quality issues.• Resolved customer issues in a timely manner, met with or visited customers to address product quality issues, implemented corrective and preventive actions to improve product quality and improve customer satisfaction. • Certified internal auditor for ISO9001:1994

Education record

Education record

Education record