This role deepens my understanding of technology and enhances my problem-solving skills, which I apply to both customer interactions and my software development journey.

Sales & Growth•ABM Solutions for Growth: I took the lead in conducting Solution Engineering calls and delivering a comprehensive ABM presentation, customizing the solution to align with their needs.•High-Volume Sales: I successfully closed a 660-unit iPhone deal, marking one of the largest sales in Apple Business Turkey's history and highlighting my expertise in managing large-scale transactions.Strategic Initiatives•Jamf Partnership: I initiated Apple’s first MDM partnership with Jamf in Turkey, expanding Apple’s presence in the region by integrating our solutions.•Team Presentations: I led meetings, keeping the team informed of developments and introducing new lead management strategies that improved our overall performance.•System Improvements: I collaborated closely with global teams to solve CRM issues, resulting in enhanced operational efficiency.Major Deals•Winning Deals: I secured a 2,000-unit iPad deal with one of Turkey’s largest bank for their digitization by navigating internal meetings and facilitating negotiations, successfully landing the project.•Managing International Clients: I bridged the gap between Apple and a major cosmetics company, working across the US, Dubai, and Hong Kong to ensure smooth communication and successful project delivery.Leadership & Management•Team Training: I created and delivered a new Core presentation that empowered my team with the knowledge.•Product Launch Planning: I planned and executed Apple’s product launches, ensuring flawless delivery and impressive outcomes.Client Success•Turning Gaps into Opportunities: A key client needed better guidance on Apple’s core services. I engaged with them directly, escalated their concerns, and repositioned Apple’s solutions, turned a challenge into a growth opportunity.•Delivering on Tight Timelines: I resolved product delivery delays by escalating the issue internally, ensuring products arrived on time and exceeding client expectations.

As Lead Career experience, demonstrated strong leadership skills by successfully managing the daily operations of Zorlu Apple store. Managed daily store operations, including scheduling.• Created a positive and productive work environment by regularly communicating with and engaging employees, resulting in an overall increase in employee satisfaction.• Implemented a density management plan to ensure a safe and comfortable shopping experience for customers.• Regularly monitored and evaluated customer feedback to identify areas for improvement and made necessary adjustments to the density management plan.

Delivered exceptional customer experiences and enriched people's life, continually striving to improve and expand my skillset to make a meaningful impact.We contribute to the work we do, the products we create, the experience we deliver to our customers and the difference we make in the world. We do remarkable things to enrich our customer’s life. In this role I dedicated to do my best and I developed my self as much as I can to go further and further.

During the COVID-19 process, I volunteered to Retail at Home Experience.

I focused on providing the best solutions and building relationships with SMB customers. Beyond just selling products, we empowered our clients to grow with Apple ecosystem.In just three months, I managed a total of 1,400 leads, discovering and creating 212 accounts. This effort resulted in successful sales in over $240k.

I provided support and information to optimize the use of Apple Technology. I shared my expertise and experience to assist with technical issues, but also understood the importance of active listening and empathy in problem-solving. I provided efficient and accurate service, through effective communication and time management. My role at Apple was to empower customers and make the Apple store accessible to all, by making quick and effective decisions.

For the Logitech-Ultimate Ears brand sound systems, I did the best arrangements for sales in 6 different D&R stores, competitor sales, reporting and introducing product to the D&R employees.

• Collaborated with R&D department on the CRM-ERP, gaining hands-on experience in software testing methodologies.• Assisted the Test Manager in developing and executing test plans, test cases, and test scripts.• Conducted functional and performance testing, identifying and documenting defects.• Participated in daily meetings to discuss testing progress, challenges, and solutions.• Gained insights into project management and agile methodologies while contributing to continuous improvement.

• Gained comprehensive exposure to various IT processes over a one-year internship, contributing to both operational support and system management.• Assisted in the maintenance and monitoring of server infrastructure, ensuring optimal performance and uptime.• Supported network operations, including configuration, troubleshooting, and maintenance of network devices.• Collaborated with IT teams to resolve hardware and software issues, providing timely solutions to minimize downtime.• Engaged in problem-solving initiatives, assisting end-users with technical inquiries and facilitating effective communication between technical and non-technical staff.• Contributed to inventory management of IT devices, ensuring accurate records of hardware assets and facilitating timely updates or replacements.