Evgenii Ermakov Email & Phone Number

Prague, Czechia

Prague, Czechia

Summary:Dedicated and results-driven IT Service Manager with a proven track record in provisioning and controlling IT services for a diverse user base exceeding 4000 users. Expertise spans on-premise infrastructure management, Microsoft Cloud services (M365 and Azure), incident response, vendor contract management, and strategic planning for data processing and transmission. Proficient in infrastructure operation, development, and project implementation, ensuring seamless integration into the corporate infrastructure. Adept at optimizing service portfolios, resource management, and supply chain coordination within the IT infrastructure domain.Key Accomplishments:IT Infrastructure Management: Orchestrated the administration and maintenance of IT infrastructure for over 4000 users, spanning on-premise and Microsoft Cloud services (M365 and Azure).Incident Response: Spearheaded incident response processes, swiftly resolving critical issues to minimize downtime and maintain operational continuity.Vendor Relationship Management: Established and nurtured relationships with vendors to secure timely support and maintain service quality.Strategic Planning: Developed comprehensive proposals for data processing and transmission strategies, ensuring efficient operation of Data Processing Center equipment and data transmission networks.Service Contract Oversight: Ensured meticulous organization, coordination, and control of service contract execution, meeting service level agreements (SLAs) consistently.Service Requirement Analysis: Led efforts to collect information and formulate proposals for adjusting service requirements during ITO product delivery, enhancing service agility.Portfolio Management: Oversaw the planning and optimization of service portfolios, resource allocation, and supply chain coordination to enhance IT infrastructure effectiveness.

Dubai, United Arab Emirates

Moscow

Examination and supervision of development projects IT - Infrastructure information systems and the creation of Data CentersArchitecture and development strategy of the IT - infrastructureDevelopment of information technology policy maintenanceDevelopment of the IT- Service Catalogue

Moscow City, Russia

Examination and supervision of development projects IT - Infrastructure information systems and the creation of Data CentersStrategy development of IT - InfrastructureDevelopment of information technology policy maintenanceDevelopment of the IT- Service Catalogue

Head of Department, acting Head of Organization of the department (6 persons) and management (20 people). Development and implementation of IT solutions in the organization: Participation in projects to implement a centralized system for the landscape: - SAP - 1C - Boss personnel officer - Lotus Participation in projects to develop IT infrastructure: - Develop and implement the project "Construction of a single AD for the group of companies LUKOIL" (geographically distributed AD, the total number of users more than 30000) - Develop and implement the project "Construction of a single email system for a group of companies LUKOIL" (geographically distributed Exchange, the total number of users more than 30000) - Project development and implementation of a system of protection against spam. - Projects on server virtualization platform VMware. (Virtualized 300 servers) - Developed and implemented a system landscape (on the platform of VMware) for the workflow system on the Lotus (more than 40 organizations) - Designed and implemented the system of archiving e-mail messages based on Symantec Vault. (System will significantly increase the volume of mail boxes) - Developed several systems for access to the Internet with different security requirements. - The organization's IT infrastructure support (more than 30000 users). - Support of more than 750 servers. - Develop and implement processes, maintenance and development of IT infrastructure. - Negotiating with key customers and contractors.

Moscow, Russia

Development and implementation of projects: - Implementation and development of Active Directory. - Implementation and development of e-mail system Exchange 2003. - Implementation and development of terminal access Citrix - Deployment of monitoring and managing servers. - Implementation of a multilevel system of protection against spam and viruses (Trend Micro, Symantec). The Chief of the department. Administrator geographically distributed Windows 2003 domain (~ 4000 users). Administrator e-mail system Exchange 2003 (~ 2000 users). Farm administrator Citrix Presentation Server 4.0 for 1000 users. Administrator antivirus protection based on the products Trend Micro.

Responsibilities: Maintenance and repair of computer and copying equipment. Maintenance PBX. Installing the software and operating systems. Operation and security network. Ordering equipment and accessories. During this period, developed and implemented a project-based network file server NW 4.11, to establish an Internet server is FreeBSD, and installed and configured Sendmail mail server, and Cisco 805. A program in Microsoft Access 97, "Working with the Foundation of wells equipped with pumps and its analysis" and "Repair of equipment. Installed and configured the PBX Panasonic-1232.

Responsibilities: Implementation and maintenance of software, operating systems, network software and network equipment. Configuring and administering the server Windows NT Over this period, introduced and accompanied by a program "Searching for criminals" and "data bank for criminals". Install, configure and administer a server Windows NT. He participated in the laying and installation of networks UNIX.