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Eero Link is listed as Claims Management Leader | Proven in shaping teams, policies, and systems, driving operational excellence with innovative solutions for efficient, effective claims handling. at INSLY, based in Estonia, Estonia, Estonia. AeroLeads shows a work email signal at insly.com and a matched LinkedIn profile for Eero Link.
Eero Link previously worked as Product Manager for Claims Handling at Insly and Business Development Consultant for Brokers & Service Suppliers at E.L.T. Ltd. Eero Link holds Law from Tartu Ülikool.
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Experienced insurance executive with deep expertise in non-life claims management, customer service, and digital transformation. Over my career, I have been part of foundational teams establishing two insurance companies, Sampo and RSA, where I set up claims handling, strategies, policies, and systems prioritizing efficiency and customer focus. Skilled in driving operational excellence, I have consistently delivered measurable impact, including a 35% reduction in claims leakage, an 18% decrease in claims costs, and improved customer satisfaction metrics (e.g., NPS and retention). Additionally, I played a key role in securing the largest affinity sales deal in the Baltics with a major retail bank, developing tailored processes and a dedicated service team.At INSLY, I led the development and deployment of a €1M no-code/low-code SaaS platform for claims management. This project brought innovative digital capabilities to clients in the claims sector, and my current responsibilities include overseeing customer implementations, monitoring product performance, and driving continuous enhancements to elevate client satisfaction.I’m passionate about leveraging my dual expertise in insurance and IT to drive innovation and operational excellence in the claims space. Feel free to connect via LinkedIn or contact me directly at eero.link@gmail.com.
Listed skills include Leadership, Six Sigma, Legal Education, Loss Reserving, and 68 others.
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Tallinn, Harjumaa, Estonia
Led end-to-end development of a no-code/low-code SaaS claims handling and management software, from concept through to deployment, integrating various claims handling components such as claims process automation. Initiated the funding of € 0.5 M from Enterprise Estonia (https://eas.ee/en/). Project value in total € 1 M. Directed a cross-functional team of.
Estonia
Consulted brokers and service providers on aligning with insurer claims processes, increasing supplier revenue by 25% through tailored strategies and market insights. - Consulted claims handling service providers to find a better fit for a market and to increase sales revenue - Advised & consulted insurance brokers on the development of their claims.
Tallinn, Harjumaa, Estonia
Claims Responsible for implementing claims strategy, budget management, and day-to-day claims management. Led in-country claims strategy execution through initiatives aligned with cluster/international/CEE strategic claims objectives, business plans, and priorities. Collaborated with the CEE team on areas including large claims, technical audits, claims.
Tallinn, Harjumaa, Estonia
Part of a team to build an insurance company from scratch. Designed the claims handling from zero - from the first loss to thousands a year, including private & commercial business lines. Introduced Estonia's first 100% digital claims processing workflow. Recruited and built an excellent team being the most efficient in the market. Established strategies.
Overhauled the If Insurance claims handling (If Insurance took over Polaris Insurance & Eesti Kindlustus portfolio). As a result: - better claims financials in almost all categories- retention growth by 19%- 2x increased avg. claims handling speed- department's employees decreased by approximately 50%.
Tallinn, Harjumaa, Estonia
Started as a claims handler for several business lines.UW for boat insurance.
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Eero Link works for INSLY.
Eero Link is listed as Claims Management Leader | Proven in shaping teams, policies, and systems, driving operational excellence with innovative solutions for efficient, effective claims handling. at INSLY.
AeroLeads has found 1 work email signal at @insly.com for Eero Link at INSLY.
Eero Link is based in Estonia, Estonia, Estonia while working with INSLY.
Eero Link has worked for Insly, E.L.T. Ltd, Pzu Estonia, Rsa, and If P&C Insurance.
You can use AeroLeads to view verified contact signals for Eero Link at INSLY, including work email, phone, and LinkedIn data when available.
Eero Link holds Law from Tartu Ülikool.
Eero Link is listed with skills including Leadership, Six Sigma, Legal Education, Loss Reserving, Casualty Claims, Stakeholder Management, Claims Handling, and Public Speaking.
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