Eesaa Ali Email & Phone Number

United Kingdom

Mountain Ash, Wales, United Kingdom

- Some additional information on my current role can be found in the about section-Currently work at Rocialle Healthcare LTD as the sole IT support person across two sites. I manage the IT infrastructure, from all office / desk side equipment (PCs, docking stations, desk phones, MFD / label printers) to the server rack devices (Switches, NVRs / DVRs), and wider network (Windows server 2019, CCTV , VMs , VLANs,) in addition to keeping track of inventory, ordering new equipment as needed. - I'm responsible for the administration of end-user devices and accounts such as deploying / wiping laptops, workstations and mobile phones. Setting up and deactivating user accounts, all done within a Hybrid AD environment.- There are a variety of vendor devices in the environment - Dell, Toshiba, Cisco, Paxton, Zebra, Hikvision, Dahua, Apple, Samsung, Lenovo, HP - I use various management software's for troubleshooting and configuration - Microsoft 365 Admin centre , Cisco Meraki, Cisco 3CX Admin console, IVMS, SmartPSS- There is a mix of bespoke and common software that I support including office 365, Microsoft Dynamics AX 2012 (soon to be MS Business Central), Sage V29, Fylogy, Adobe products, 3CX user app- Take lead on new projects and installations - Things like installing and configuring Yealink PoE Desk phones and DECT handsets for all users, running audits of Microsoft Intune devices, overseeing the installation of new fiber lines with Openreach and work with our MSP on more complex / time consuming tasks- Travel to other offices sometimes as needed

Tonypandy, Wales, United Kingdom

I worked on contract remotely to NHS hospitals across the Cwm Taf Morgannwg region using the Service Point ticketing system to pick up and log calls from a web portal or inbound phone calls. I would remotely troubleshoot hardware and software by use of SCCM and Beyond Trust remote support with users on-site and on remote VPN connections.I used Active Directory to resolve issues with user accounts and manage access across a range of platforms and sites based on GPOs and role-based permissions. Hardware support included troubleshooting FAT and Thin client PCs, mobile devices (IOS and Android), PC docking stations and MFD printers from brands such as Dell, Canon and Konica to name a few. Software support ranged from virtual Windows PCs running in Citrix cloud, to Office 365 applications, the main ones being Outlook, Teams and Excel. I also supported bespoke clinical applications used for patient administration. I used Citrix Director, Aternity, Windows Server 2008 / 2012, Office 365 Admin Centre, Endpoint Manager and Microsoft Azure to manage user accounts, their access to network resources and to troubleshoot issues relating to this. I also pick up and review blocked emails to check against the cyber policies in place to protect from PII leakage and to reduce threats relating to Phishing, spam etc.

Cardiff, Wales, United Kingdom

I worked in a small team with 5 other colleagues using CRM and TeamViewer to provide pre and post-sales technical support to engineers that install Audio Visual (AV) equipment and security systems. I supported a variety of vendors including Hikvision, Hanwha, I-Pro, TP-Link, Suprema, Netgenium and Ligowave to name a few. The devices DVS supplies ranges from IP / analogue cameras, digital / network video recorders, to access control and IoT devices, cables, switches, wireless links, and monitors.My role was to provide full support for the devices bought from DVS, this included giving technical advice to engineers, performing remote configuration, troubleshooting issues and re-creating a network environment for internal testing when we encountered a new issue that we are unable to resolve through remote access to the customer site. I also supported the bespoke Video management software (VMS) client and server applications for mobile phones and PCs that are used with these devices. This includes Hikconnect, Hikcentral, EZVIZ, Home control 2.0, Biostar and IVMS. I would correspond with the supplier of the device for further support when necessary, this would usually result in the creation of new firmware or software by the supplier. Additionally, I tested new releases of firmware for the AV equipment to ensure no potential bugs were present.

Cardiff, Wales, United Kingdom

I took in-bound calls from various retail businesses, the companies I supported include Lidl, Papa Johns and ITIM. I provided first line support for all the EPOS and Back Office hardware running on Windows 7-10 operating systems, this included manned / unmanned tills, card machines, PC’s, printers, routers, switches, and all associated cabling. I took an average of 30-60 calls a day and aimed to resolve at least half of my tickets on the initial call or by the end of the day depending on the ticket SLA.My responsibilities included guiding store employees to perform checks on hardware and using various remote access applications to perform software troubleshooting such as, MSTSC, DSM, Team Viewer, Centrify and Beyond trust. If I was unable to resolve the issue, I would either pass the ticket to a Second Line technician to troubleshoot further, pass to the supplier’s IT, or arrange an engineer to attend the site. I also took calls from these engineers while they were on site to assist with remote access for software configurations and to guide them through hardware checks if necessary. Other than these main responsibilities, I worked through a queue of tickets that were logged via email by stores and individual users through a portal. Additionally, my team provided a monitoring service for Papa John’s online orders, picking up any failed customer orders through email notifications with the aim of responding to and resolving the issue within 15 minutes of receiving the notification.

Cardiff, Wales, United Kingdom

Cardiff, Wales, United Kingdom

Worked here during / because of COVID, this job that was very interesting but also something that I hope is never needed again given the reason the position was created

Cardiff, Wales, United Kingdom

Standard insurance sales job on the phones

South Wales Area

Definitely one of the more fun jobs I've had, I'll never forget the people I met and the experiences we shared but unfortunately I had to move on to new things

Cardiff, Wales, United Kingdom

I worked as an apprentice mechanic before working more independently after learning. I loved the mechanic stuff but also made me realise class based learning is not for me. This would be the point when I started to think about alternative methods of education.If nothing else at least I learned to change a tyre and do a jump start, something that has literally saved me and my friends more than once.

Cardiff, Wales, United Kingdom

Customer service job. My first paid work, I manned the food aisle (only the aisles, too young to sell alcohol on the tills since I was only 17) mostly the Christmas and New Year period which got crazy at times especially for my first proper job. It was a good introduction to the world of work.