Eesha Singh Email and Phone Number

Provide a strong, informed, and data-driven perspective in conversations with the Product and Engineering teams to build our product strategy *Defined product vision, roadmap, and strategy for GenAI Applications Experience with modeling for LLM, delivering chatbot and smart email capabilities for sales*Build and coordinate all aspects of a program, including: detailed project plans, resource allocations, risks/issues remediation, status reporting, budget management, and serve as the primary “go-to” person for project details.*Maintain a deep, technical end-to-end understanding of the solution being built, its upstream/downstream dependencies and impacts, and the resulting customer journey experienced by our users.*Orchestrated successful product launches and developed strategies to drive user adoption and engagement post-launch, define both qualitative and quantitative business metrics*Proficient in preparing for Quarterly Business Reviews (QBRs) and delivering technical presentations to Executives and Senior Leadership*Strong communication skills, both written and verbal, facilitating transparent and efficient collaboration

• Managing stakeholders effectively by communicating and aligning HERE product objectives with stakeholder expectations.* Led planning and execution of Business Systems features for Salesforce and Zuora integrations.* Liaised with vendors and internal teams for timely end-to-end feature development.* Orchestrated sprint planning, demos, deployments, and maintained release documentation.* Developed quarterly roadmaps for stakeholder presentations.

Partner Program - Salesforce Communities• Implement Salesforce Communities for the Partner Sales Organization• Lead business and technical efforts to build the platform integrated with internal salesforce systems for seamless interaction between Partner Managers and Partners.• Manage and enhance Partner Onboarding, Enablement and Training process• Improve Deal Registration process via CPQ• Launch Partner Marketing Program to pass leads to partners to manage the leads via Zift Platform

Salesforce CPQ• Lead CPQ implementation for the organization by defining the Product Pricing Use Cases from the Product Catalogue.• Define Advanced Approval rules based on the business requirements.• Collaborate with cross-functional teams such as Legal, Accounting, Treasury, Service Delivery and Technical Support to incorporate individual requirements based per department to simply the quoting and approval process.Forecast & Pipeline analysis for Global Sales• Scope the activities around pipeline management and forecasting.• Define process to produce an accurate sales forecast.• Provide visibility into the drivers of the forecast.• Provide Revenue results vs Targets/Objectives and Financial Metrics.• Support continuous improvement framework through regular reviews and touch points to measure pipeline and forecasting success.Einstein Analytics• Built an analytical model using information about historical opportunities to predict how new opportunities might progress through the sales cycle.• Provide visibility on gap to close a deal.• Work closely with Sales Finance to define the data sets used as an input for the analytical model.• The model is used to evaluate the probability for closing current deals and how it impacts future opportunities which helps Sales Finance in making strategic decisions based on real time data from Salesforce.

Salesforce Administrator (Sales, and Marketing Cloud):• Managing the integration of Oracle(ERP) and Salesforce(CRM). Manage and resolve critical production operational issues.• Responsible for creating Profile, Roles, Users, Delegate Salesforce Admins, Page Layout, e-mail services, Workflows, Triggers, Approvals, and Tasks.• Building, updating, modifying, and testing new reports and dashboards in Salesforce.• Implementing new formulas and custom fields to achieve more consistency and continuity in the reports.• Integrate AppExchange applications to enhance the business process.• Automating processes with the Lightning Process Builder.• Use Data Loader for insert, upsert, update and bulk import, export comma separated values (CSV)files from Salesforce.com objects. Write SOQL queries in Apex.• Enhancing the SF1 App for our organization.• Implementing communities for our LF products focusing on the consumer business.• Testing the Salesforce enhancements and new features.• Documenting Business Requirements, Operational Procedures, Process Flows, and Enterprise Design DocumentsIn addition to the Salesforce reposnsibilites and projects I have been a part of four full SDLC Projects

• Managed and monitored the production and certifications servers for CME Group.• Created daily change tickets using ITSM, BMC Remedy and JIRA.• Worked with Putty to maintain the network nodes, added, deleted, migrated and fixed the servers and network devices on daily basis after the market close.• Executed SQL queries on the production and certification servers.• Designed use-case diagrams, flow diagrams and flow charts from client requirements using Microsoft Visio.• Designed and developed dashboards for traders using Netop and Anaplan.• Used Tableau and Anaplan to create database and data visualization financial forecasting reports.• Worked on Splunk to generate automatic query searches for the networking data by identifying the data patterns and analyzing the machine generated big data.• Performed weekly testing of the log files for the production and certification servers using HP Testing Suite and HP Operations Manager.