Customer Care Specialist
- Eliminated 100+ manual hours using Python and Selenium to automate documentation and verification processes for property management corporation overseeing 12,500 apartment homes –– enabling more efficient integration.
- Reduced amount of previous pending work orders from 250+ down to 20 –– collaborating with maintenance director on a plan of action, creating and streamlining process to resolve complaints while maintaining a.
- Contributed to 30% of tenant retention rates by providing excellent service and ensuring timely resolution of complex issues.
- Managed communications with external vendors, facilitated completion of day-to-day operations, and trained new staff on company protocols to meet and exceed service standards.
Sep 2021 - Aug 2022
