Emily St.Onge Email & Phone Number

Madison, Wi, Us

Madison, Wisconsin, United States

DOCUMENTATION EXPERT (Dec 22 - Mar 23)-Participated in further education to become an expert on the company's documentation processes-Coordinated monthly meetings to work on documentation fixes for the QM team-Point of contact for documentation questions on the QM teamUSER EXPERIENCE ADVISOR (Sep 22 - Present)-Collaborated with UXDs, other UXAs, and accessibility reps to make sure usability and accessibility are front of mind in development for our productHYPERDRIVE BUILD OWNER (Jan 22 - Present)-Coordinated build audits to ensure that customers had the resources they needed to successfully transition to Hyperdrive-Worked with Customer Success Owners to answer Hyperdrive-related questions and set timelines for development and documentationQUALITY MANAGER (Oct 20 - Present)-Continued responsibilities that are under the Quality Assurance Specialist position-Wrote and published customer-facing documentation showcasing new software features-Coordinated quarterly sessions for the QM team to test lower-priority pieces of development that would otherwise sit for long periods of timeEVENTS CREW (May 20 - Present)-Helped with several company events, including trivia nights and conferencesMENTOR (September 19 - Present)-Mentored new members of the team and supported their training as Quality Managers-Point of advice for team members outside of the official mentoring process-Collaborated with fellow team member to revamp the team's new hire documentation-Reviewed mentee's documentation in place of official tech comm team

Madison, Wisconsin Area

GREEN HEALTHCARE GROUP MEMBER (August 20 - Present)-Led initiatives to improve sustainability efforts both within Epic and with customer organizations-Conducted outreach and development projects to reduce supply waste in operating rooms-Contributed to the preparation of sustainable healthcare related classes for visiting customers-Coordinated expert booths for the group at our biannual on-site conferences-Coordinated internal outreach efforts, such as Earth Day education-Acted as the liaison between the Green Healthcare group and other equitable care groups within the companyCLINICAL SQUAD LEAD (May 20 - Present)-Led a team of 10-16 fellow specialists in maintaining quality for clinically-related development-Led weekly squad meetings and design review meetings-Maintained and organized several work queues to communicate team priorities-Main point of communication between the squad, R&D and QA management, and other applicationsRECRUITING PARTNER (May 20 - Present)-Conducted phone interviews with prospective applicants-Conducted tours and lunches with prospective applicants-Hosted dinners with prospective applicants-Reached out to prospective applicants as a recruiterREPORTABLE QAN OWNER (August 19 - Present)-Maintained a queue of issues that may require extra documentation-Assigned and supervised a team of investigators-Reviewed investigation reports and made final decisions on the need for further documentation-Worked with the technical writers to coordinate the writing and review of documentationQUALITY ASSURANCE (Dec 18 - Oct 20)-Tested over 800 development logs with over 800 issues found-Managed over 15 development projects, which includes leading testing efforts, usability studies, performance testing, and readiness meetings for each project-Created and maintained several automated testing scripts to ensure continued quality on past development

Participating in Cohort 3 of the Climatebase Fellowship

Milwaukee, Wisconsin

USHER CAPTAIN (July 2018 - Present)-Promoted because of proven leadership skills and dependability-Respond to any and all customer, volunteer, or staff issues and solve them quickly and effectively-Use a two-way radio to communicate with staff from several departments, creating a seamless experience for patronsUSHER (July 2014 - July 2018)-Provided customer service to theatre patrons for over 60 performances-Worked regularly with volunteers and other staff to provide excellent service

Janesville/Beloit, Wisconsin Area

-Tutored students with introductory statistics concepts-Prepared study materials to improve the students’ study methods and their grade in the class

Beloit, Wisconsin

ADMISSIONS SENIOR INTERN (October 2017 - May 2018)-Assisted Admissions Counselors in various tasks including data and physical material organization-Communicated with over 200 prospective students through in-person interviews, email, text, and mail-Promoted because of proven ability to work independently and provide an excellent experience for prospective students and their familiesADMISSIONS RECEPTIONIST (January 2015 - October 2017)-Answered phone calls and facilitated visits of prospective students-Entered and organized data throughout the Admissions department-Assisted with over 19 Admissions events, including Admitted Student Open Houses and Buc SaturdaysOVERNIGHT HOST (August 2014 - May 2017)-Hosted prospective students overnight on campus to show them what it is like to live and study at Beloit College

Beloit, Wisconsin

BOX OFFICE MANAGER (September 2017 - May 2018)- Promoted because of proven leadership skills and experience in the position- Trained three new hires for the Box Office on box office procedures, including answering the phone, selling tickets, and using ticket processing software-Go-to person for any customer service issues and technical issuesBOX OFFICE CLERK (September 2014 - September 2017)-Sold and processed tickets for over 20 performances-Communicated with theatre patrons through email and telephone about ordering tickets and general information about the shows and the theatre

Janesville/Beloit, Wisconsin Area

-Wrote and submitted a $10,600 grant to clean up, survey, and complete an archaeological dig of the historic Croak Brewery for the non-profit-Attended both chapter meetings and meetings with the chapter president and the project’s archaeologist to compile research and information about completing the project

Greater Milwaukee Area

-Created an online database to efficiently organize all interested participant information-Communicated with and scheduled all 120 installations over the phone-Engaged in neighborhood outreach in Whitefish Bay, WI in partnership with AECOM-Installed over 120 rain barrels and rain gardens in Whitefish Bay during the Green Summer program-Hosted Green Infrastructure House Parties and a Rain Garden Design Workshop with over 20 participants

Brookfield, Wisconsin

SHIFT LEAD (June 2013- May 2014)-Supervised during any shifts worked without the Branch Manager-Closed the bakery, reconciled the day's sales, and took money to the bank for deposits-Trained several new employees and handled any customer service issues that aroseCREW MEMBER (January 2012 - June 2013)-Prepared and sold food-Handled money-Answered the phone

Bachelor Of Arts (B.A.), Environmental Studies, 3.92

Activities and Societies: Dance, Yoga Club, Mortarboard Senior Honor Society Executive Board, Phi Beta Kappa

High School, High School, 3.84

Activities and Societies: Stage Crew, Dance, Tennis, National Honor Society, National Art Honor Society, Art Club, French Club