Beth Cairns-Cooper Email & Phone Number

Markham, Ontario, Canada

Toronto, Ontario, Canada

Manage a team of 15 Inside Sales Acquisition Professionals with Territories across Canada within Medium Business, with Accounts sets that generate approximately $32 million annually.

Toronto, Ontario, Canada

Manage a team of 12 Inside Sales Retention and Acquisition Professionals for Western Canada within Medium Business, with Accounts sets that generate approximately $45 million annually.

Toronto, Canada Area

Team lead of Commercial Alberta Retention and development Inside sales team. Focus on maintaining outstanding customer relationships with Commercial customers located mainly in Alberta. Assist with team members, coaching and mentoring. Responsible for customer satisfaction, managing customer pricing, projects, quotes and/or product information. Following.

Toronto, Canada Area

Part of a Sales pod with focus on maintaining relationships with Commercial customers located mainly in Alberta. Responsible for customer satisfaction, managing customer pricing, quotes and/or product information. Following up on all customer concerns and inquires including ETA's, deliveries, shipments, Return (RMAs) and recommendations.

Toronto, Canada Area

Transactional sales rep managing inbound calls on Dell’s 1-800 Commercial Small business line. Responsible for customer satisfaction by managing customer pricing, quotes and/or product information. Following up on all customer concerns and inquires including ETA's, deliveries, shipments, Return (RMAs) and recommendations.

Markham, Ontario

• Responsible for customer satisfaction by managing customer pricing, RFPs, quotes and/or product information.
• Following up on all customer concerns and inquires including ETA's, deliveries, shipments, Return (RMAs), discontinued products and recommendations.
• Manage Client hardware inventory and billing.
• Order fulfilment, shipping and receiving

Markham, Ontario

• Responsible for x86 server pricing, focusing on competitive pricing analysis and profitability.
• Setting special pricing delegation for Lenovo distributors.
• Develop unique pre-configured x86 server models for the Canadian market.
• Focal for communications to distribution, brand and channel sales reps on x86 server products

Markham, Ontario

• Responsible for x86 server pricing, focusing on competitive pricing analysis and profitability. Setting special pricing delegation for IBM distributors.
• Developed Canadian unique preconfigured x86 server models based on sales analysis.
• Provided buy recommendation for distributor inventory
• Focal for communications to distribution, brand and channel sales reps on x86 server products

Markham, Ontario

• Responsible for all Canadian direct customer orders and escalations for IBM x86 server business.
• Worked globally with IBM plants, scheduling, order fulfillment, traffic teams, brand, channels and sales teams on customer orders and supply escalations
• Order backlog management and analysis.
• Responsible for x86 inventory and reporting duties to maintain worldwide targets at Canadian returns centre.

Markham, ON

• Team lead of 7 Canadian employees and worked with 4 departments located in Brazil.
• Managed 7 separate IBM direct and business partner programs within the IBM Customer Fulfillment organization.
• Focused on order entry, supply escalations, collection of channel sales for compensations of IBM sales reps and IBM business partners and disbursement program.
• Focal for business controls, dispute management, resource planning, customer relationship with external IBM clients and cross teaming with other organization within IBM.
• 30 day International assignment to Brazil in 2009 on an IBM globalization project. Duties included education of new employees and continuous close link with Brazilian employees and management to ensure a successful and.

Markham Ontario

• Team lead of 18 Canadian employees and 11 Brazilian employees. Managed 5 separate programs and ownership of 2 applications within customer fulfillment. Concentrated on collection of channel sales data for compensations.
• Team responsibilities comprise of business controls, dispute management, resource planning, and maintained superior customer relationship with external clients.
• Ownership of Consolidation Dealer Reporting (CDR) and Partner Reporting Tool (PRT) Applications, involved maintaining data standards, User access and working with developers.
• Managed the payment of back end disbursements to channel partners.
• Brio Mentor, education and ad hoc query writing focal for the Business Partner Sales Reporting team
• 30 day international assignment to Brazil in 2008 on a globalization project. Duties included education of new employees and continuous close link with Brazilian employees and management to ensure a seamless transition.

North York Ontario

• Worked directly with Business Unit Executives and sales teams for North American operations reporting.
• Built complex queries to design ad hoc and standard reports for sales pipeline forecasting and analysis.

Markham Ontario

• Compiled data for analysis of direct marketing initiatives and demand generation. Built data audiences for North American marketing campaigns.
• Developed marketing scripts on an AS/400 platform, which were used to capture customer information for marketing campaigns.

Ba, Geography

Activities and Societies: Xi Delta Theta SororityGeography BA

Diploma, Municiple Planning

Municipal Planning Diploma

Education record