• Customer Service• Scheduling• Dispatch Network Engineers for repairs• Quoting• Purchasing• Inventory• Shipping• Receiving

• Assisted in file organization, streamlining the network & server upgrades. • Provided Help Desk Support for 200+ Employees throughout FL, NC & PA• Help Desk Database Administrator• Continuously troubleshooting help desk requests. Find easier ways to share my knowledge with others to enable them to do their jobs easier• Prepare purchase orders by obtaining pricing from vendors• Provide Sr. VP with Purchase Requests from End Users• Inventory Control for all I.T. equipment• Create Crystal reports for Sr. VP when canned reports don't provide the information he is looking for• Perform daily Exchange and Active Directory update tasks.• Post I.T. Policies and Procedures to Sharepoint Intranet & monitor compliance• Post FAQ's to Intranet• Prepare monthly expense reports for Sr. V.P. by providing backing for all I.T. procurements.• Shipping / Receiving• Bonded Notary from March 2004 to February 2009

Placed at Icard, Merrill, et al - Data Entry for conversion process

Provided customer service to troubleshoot Internet related issues.Tested Worker's Comp Internet application for ease & accuracy to customers.Analyzed, implemented and documented program flow.Debugged and provided suggestions to programmers.Compiled & ran reports for upper management and customers.Commercial FMAP processing

Purchased office equipment & supplies for customers.Organized & supervised activities of four employees.Learned new software and trained co-workers accordingly.Troubleshot problems, complaints and returns.Compiled & ran EOM reports for upper management and customers.Dispatched service technicians for repairs.