Key Responsibilities:Account Management:• Manage multiple Amazon seller and vendor accounts for various clients.• Address and resolve any account issues, including suspensions and policy violations.Listing Optimization:• Create and optimize product listings, including titles, bullet points, descriptions, images, and keywords.• Conduct regular audits to ensure listings comply with Amazon's guidelines and best practices.• Implement strategies to improve organic search rankings and conversion rates.Inventory and Fulfillment:• Monitor inventory levels and coordinate with clients to ensure timely replenishment.• Manage FBA (Fulfillment by Amazon) shipments and resolve any related issues.• Implement strategies to reduce storage fees and improve inventory turnover.Reporting and Analysis:• Generate regular performance reports and conduct detailed analysis of key metrics.• Provide clients with clear, actionable recommendations based on data insights.• Stay up-to-date with Amazon's policies, trends, and algorithm changes to adapt strategies accordingly.

• Parentage creation on Vendor Central• A+ content creation on VC• Update listings via bulk upload on VC• Uploading Documents on VC• Case management with Amazon Seller Support

• Listing creation and optimization• Parentage creation, partial update and full update via flat file• Inventory management• Seller Central account management• Creating an FBA shipping plan• FBM shipping template creation• Creating coupon and promotion• Processed Amazon Brand Registry

• Account Health and Shipment Audit• Troubleshooting of account health policy violations, stranded and suppressed inventories• Optimization of product titles, bullet points and descriptions using Chat GPT• Copywriting of A+ Contents including image text, crawlable text and alt-text• Images, copy and product uploads on Vendor Central• Case management on Seller and Vendor Central• Parentage, partial update or full update of listings via flat file uploads• Uploading A+ Content• Creating email campaigns and social posts on SC• Generating weekly restock recommendation reports

• Downloading and analyzing of daily sales report for the products being sold in Amazon US and Europe• Processing of inventory adjustments, return, refund and reimbursements, shipment reconciliation and unfulfillable inventories • Fixing stranded and suppressed inventories• Monitoring of product inventory• Removal of seller's negative feedback• Inspecting product reviews• Product and keyword research using Jungle Scout or Helium10 • Product listing• Customer support

• Provides excellent customer service regarding issues with credit cards• Detection of suspicious and fraudulent activities in the accounts• Restriction of suspected compromised accounts and removing the block on the account• Cancellation of compromised accounts, and issuance of a new secured account• Processing and monitoring of fraud claim reports

• Product research for Amazon business• Keyword research• Competitor product review research• Conversion report• Social media management

Amazon (e-commerce)

• Does product research to find new good-selling products in Amazon• Works and coordinates with the Chinese sourcing agents for the product sample orders and shipping process for the clients• Interviews Chinese sourcing agent candidates, reviews resumes and match their qualifications with the customers’ requirements• Creates pre-sell page and other promotional contents• Keyword research• Product listing creation and optimization• Customer email support• Writing product reviews• Managing Facebook page

• Provides customer service regarding issues with their debit card account, checking balances, resetting their pin, updating customer information, guiding them with online enrollment and reviewing transactions• Giving guidance on how customers can use their debit cards properly for withdrawals and purchases• Locating nearest H&R Block office in their area• Monitoring the status of customers’ state and federal tax refunds• Processing orders of card replacements• Reporting possible cases of fraudulent activities