Eric Ferris Email & Phone Number

San Jose, Ca, Us

Accountable for owning and executing a portfolio of renewal contracts of Cisco products, software and services across an assigned customer account. Reassigned from NC to Florida prior to first day and tasked with turning around a failing region. Built the relationships and trust to ensure a positive working environment from Day 1.• Drive renewals motion leading Cisco and partners like CDW and SHI through all stages to close.• Focus on selling new offers including Solution Support and Enterprise Agreements.• Regularly meet with customers to align on future objectives and outcomes.• Co-create renewal sales strategy using data insights with the account team.• Lead development of integrated account and success plans.*Noteworthy• FY21 – 111%• FY22 – 121%• FY23 – 108%• 2022 CISG Champion – highest renewal rate in US for new software added to our book of business

Boston, Massachusetts, Us

Hired to support the partners and internal sales organization with reporting, quoting, financing and overall daily sales operations.

San Jose, Ca, Us

Led adoption of Cisco’s solutions via high value relationships with Government and University clients in the Upper Northwest territory. Worked with internal Cisco teams including Sales, Services and Support to ensure customer growth, delivery of the best solution and proactively managing issues.• Broke through internal barriers by building relationships with account team members toreach end customer• Found $3 million shelfware and forged a plan to do a small test run to analyze data for acompetitive analysis. Data suggested Cisco shelfware product was superior to currentvendor solution leading to a plan for deployment and adoption of Cisco solution.• Uncovered the customer’s lack of knowledge and manpower available which hinderedtheir ability to stand up multiple purchased security products. Mapped out a plan forthem utilizing on-line training, Webex one on one training and in person assistance asneeded, resulting in deployment and adoption time moved up by a month

Atlanta, Ga, Us

• Worked directly with key Cisco stakeholders to develop Technical Services staff augmentation business from the ground up. Personally responsible for building the book of business from zero to $3 million in recurring revenue within initial 18 months.• Successfully identified, qualified, defined and delivered on Capital expense projects for Focused Technical Support organization.• Was designated as the Cisco Enterprise Engagement Manager serving as the intermediary between Randstad workforce and Cisco Senior Management.• Responsible for leading and managing the candidate on-boarding process.• Managed all contractor workforce daily issues nationwide.• Escalation point on performance management of workforce up to and including termination.• Aligned with internal clients/support team (Client Delivery Managers) to ensure compliance with customer.• Hosted daily calls utilizing Cisco’s WebEx regarding open job orders and recruiting status with management and recruiters nationwide.• Prepared and delivered presentation via WebEx to all Randstad offices nationwide. Presentation was to educate internal staff on Cisco’s internal structure and needs moving forward.• Planned and hosted customer networking events.*Noteworthy• Recognized and selected by Randstad Corporate for inclusion in Expert Achievers Circle as one of the company’s top reps nationwide for initial growth.• With a 77% increase in profit margin growth, ranked second in Experts Achievers Circle national class.• Ranked second in Southeast for growth on net new headcount.• Earned top score and most recommendations from Cisco client survey on quality of vendors.

Buenos Aires, Ar

Managed and developed assigned account business, including but not limited to, Verizon, Lenovo and EMC to market consulting and management services.

• Led business development initiatives in assigned territory identifying and securing new clients.• Identified and marketed new service opportunities to existing clients.• Built relationships with internal channel partners and their prospects’ executive teams.• Analyzed internal partner client lists to identify and target top potential prospects.• Collaborated with internal staff to prepare and present Human Resources SaaS Solution to C-Level executives utilizing PowerPoint and Excel.• Conducted weekly training sessions to discuss product changes and resulting new market strategies.• Regularly supported new partners in the field by attending end user calls.*Noteworthy• Selected by VP as the NC Representative for national role play contest.• Named to “Big Kahuna Club” for percentage over plan in 2013.• Achieved 141% of plan for 2013 annual sales goal.

Education record

Bachelor'S Degree, Management And Society