Effa Enya Email & Phone Number

Lagos, La, Ng

Lagos State, Nigeria

• Managing an average of 70 outbound calls daily, effectively addressing customer’s concerns and enhancing overall satisfaction levels. • Improving customer retention rates through proactive follow ups and collaboration with cross functional teams to resolve complaints promptly.• Engaging notable churned customers by identifying their specific needs and presenting tailored subscription packages and benefits.• Investigating and processing reimbursements for customers affected by… Show more • Managing an average of 70 outbound calls daily, effectively addressing customer’s concerns and enhancing overall satisfaction levels. • Improving customer retention rates through proactive follow ups and collaboration with cross functional teams to resolve complaints promptly.• Engaging notable churned customers by identifying their specific needs and presenting tailored subscription packages and benefits.• Investigating and processing reimbursements for customers affected by service outages, ensuring high satisfaction and compliance with service standards. Show less

University Of Ibadan, Ibadan

Conducting qualitative and quantitative research. Organizing stakeholder's engagement/ discourse across agricultural value chains.Engaging in policy review and policy process analysis in the agricultural sector. Research writingFacilitating Brown bag series on topical agricultural issues.

Lagos, Nigeria

Lagos, Nigeria

Ogun State, Nigeria

Calabar

Keeping of daily farm recordsVaccination of animals such as Rabbit, pigs e.t.cPlanting of horticultural cropsPlanting of forages and pasturesPreparation of Compost Pit

Master'S Degree, Agricultural Economics

Activities and Societies: Research student, Team lead for course project.

B.Agric, Agricultural Economics And Extension

Activities and Societies: Parliamentarian, Student Union Government(SUG)