UOS Service Management and Delivery is responsible for designing and implementing processes that ensure the delivery of services to customers. This office also provides that such operations comply with the organization's policies and standards, improving service delivery, ensuring alignment to business objectives, optimizing costs and driving continuous improvement.Plans the requirements for acquisition of goods and services, plans and carries out public tenders procedures for the… Show more UOS Service Management and Delivery is responsible for designing and implementing processes that ensure the delivery of services to customers. This office also provides that such operations comply with the organization's policies and standards, improving service delivery, ensuring alignment to business objectives, optimizing costs and driving continuous improvement.Plans the requirements for acquisition of goods and services, plans and carries out public tenders procedures for the acquisition of IT goods and services according to national regulations, manages the life cycle of orders and the payment of invoices. Show less

ICT Vice DirectorICT Service Manager

Service delivery manager in the MELA Build Operational Excellence and Automation department.

Main responsibilities:• Make sure that methods, processes and tools are implemented in the Region Mediterranean (RMED).• Collect and define business requirements for implementing new tools in the RMED region.• Collect the best practice in the several countries in order to maintain an overall picture of the sw tool used.• Harmonize the tool usage inside the organization.• Define and implement the operational plans.• Take actively part in the budgeting process.•… Show more Main responsibilities:• Make sure that methods, processes and tools are implemented in the Region Mediterranean (RMED).• Collect and define business requirements for implementing new tools in the RMED region.• Collect the best practice in the several countries in order to maintain an overall picture of the sw tool used.• Harmonize the tool usage inside the organization.• Define and implement the operational plans.• Take actively part in the budgeting process.• Manage operationally the service providers and check their performances through KPI.• Emanate directives toward the peripheral structures.• Process control through the structure of program management.• People resources optimization and management. Show less

Manager of the development team of an enterprise information system called Project Tracking and owner of the tool.The system is actually used inside the Italian organization for tracking all the activities related to the network roll out business.Main activities:• Line Manager.• Strategies and risk analysis.• Corrective and evolutionary maintenance.• Collection and preparation of Business Requirements.• Generation of reports based enterprise information… Show more Manager of the development team of an enterprise information system called Project Tracking and owner of the tool.The system is actually used inside the Italian organization for tracking all the activities related to the network roll out business.Main activities:• Line Manager.• Strategies and risk analysis.• Corrective and evolutionary maintenance.• Collection and preparation of Business Requirements.• Generation of reports based enterprise information dashboard.• Training plans.I'm currently the tool owner. Show less

Customer Project Manager for network roll-out radio projects, both GSM and UMTS.

Team Leader of a team of RF engineers.During this period I've dealt with the 3G network optimization for several customers.In addition to this I've organized the intial tuning of the Wind UMTS network.The activity consisted of two stages.Organizational: identification of measurement paths according to the defined targets;Operational: measurement acquisition, subsequent post-processing, identification of problems and solutions through changes on both the… Show more Team Leader of a team of RF engineers.During this period I've dealt with the 3G network optimization for several customers.In addition to this I've organized the intial tuning of the Wind UMTS network.The activity consisted of two stages.Organizational: identification of measurement paths according to the defined targets;Operational: measurement acquisition, subsequent post-processing, identification of problems and solutions through changes on both the parametric and design features of the network, reporting to the customer. Show less

Radio Network design & optimization for both GSM and UMTS radio access networks.Main activities:- Worked on the turn key project for the GSM network deployment to the WIND customer.- Radio network design and optimization for the Italian customer Wind within the regions Lazio and Umbria.- Radio quality assurance according to the customer agreement.- Radio network access design for the H3G customer within the Umbria region.During this period I've developed two VBA… Show more Radio Network design & optimization for both GSM and UMTS radio access networks.Main activities:- Worked on the turn key project for the GSM network deployment to the WIND customer.- Radio network design and optimization for the Italian customer Wind within the regions Lazio and Umbria.- Radio quality assurance according to the customer agreement.- Radio network access design for the H3G customer within the Umbria region.During this period I've developed two VBA tools for a better and faster identification and optimization of the network criticities. Show less

As a developer I designed and implemented management software in Visual Basic, Pascal and Clipper for mid-sized companies.As a IT technician I lent my professional skills for support, sw installation, PC configuration (both hardware and software), taking computer courses both specialistics and basic.

Information technology teacher at the High School and supervisor of the computer lab.

Software and hardware technician with a part time contract.