Effendy ‎ Email & Phone Number

Surrey Hills, Vic, Au

Ecosmart Plumbing And Drainage

Conduct business process workshop to map back-end operational processes and introduce automation to speed up reconciliation process.Building Key Process Indicator report to monitor and track productivity within the organisation.

Traffic Control Victoria

Conducted business process optimisation workshop and successfully identified 50+ process improvements opportunities to make the business more efficient allowing future growth.Setting up project structure and conduct analysis and quality assurance for current business policy, procedures and processes and identify the gap in obtaining the ISO9001:2015 certification for the business.

Australia

I help small and medium business owner sustainably grow their businesses by improving their business processes through automation and business process re-engineering.

Keysborough, Victoria, Australia

Australia

Streamline SMR reporting process using SASMonitoring and Reporting the closure of Internal Corporate Audit items Implementation of Commercial Finance Interest and Curtailment deferral program Strategic implementation of New Zealand efficiency measure, in the form of system changes and process improvement

Melbourne, Australia

PMO to the Customer First Business transformation Program (business remediation) to ensure business complying with ACL and NCCP.The Program also delivers the positive outcome resulting the removal of license condition by the regulator.Manage the program delivery, performing quality assurance, ensuring completeness of deliverables and fit for purpose. Oversight of regulatory control gap closure.Implementation of GRC system to host the regulatory obligations and controls.Manage the end to end process in Customer Remediation program under Enforceable Undertaking.

Melbourne, Australia

- Manage the integration of Malaysia Operation into the Regional Service Centre in Australia- Strategic planning of the regional APAC Operations- Consultancy services to the various business lines in Australia and Asia Pacific markets on System Implementation, Requirement Gathering, Process Improvement, Test Management, Business case development and Project rollout.- Coaching and Mentoring junior staff on professional development and provide input to the learning and development unit- Manage the Hong Kong integration project end to end, which move the backend operation from China into the Australia Regional Service Centre

Melbourne Australia

- Manage the migration of the retail finance system from the old to the new regional solution with 100% portfolio match in BMW Financial Service Thailand- Manage the IT integration of Japan backend operations from external vendor into the Australia Regional Service Centre- Manage the stabilisation of the Digital signing portal which allow the customer to digitally sign the contract document

Bangkok, Thailand

Course correction to the Project by analysing the roadblock in the work packagesDrive the NLS project through the testing phase, ST, UAT, FATManage the data migration, which resulting the complete portfolio matchDeliver the project one week early from the target release date with qualityManage the stabilisation phase post go-live

- Build & Maintain inhouse CRM Application, with 3 tier client server technology using Asta- Maintaining Eziquote, a simple way to build Tadiran PABX and give quotation price.- Build Tadiran SMS Application for nurse call system.- Build & Maintain Windows 2003 Server infratructure - Build & Maintain Linux Mailserver & spam filter.- Migration from Windows desktop to Ubuntu Linux desktop- Assess and implement various networking requirement

Software developer involved with building and maintaining several project including:- Call centre management software "QMC", - Altitude wallboard interface using COM,- CTI applications (PhoneEasy & IP Console). - Jabber messaging integeration.Duties including automated build of software installation. Maintain internal bug tracking software, Installshield projects, and internal development website.

Upsizing database from ACCESS to MS SQL server.Webinterface for internal library AED (Australian Educational Directory).Develop data entry interface for VICROADS test entry and approval systems.

High Ticket Closer

Beng, Computer System Engineering

Activities and Societies: Chair person "World Week 7" VP of "RAIS (RMIT Assoc of Intl Students)" Members CQAT team Members Golden Key.

Ba, English Language & Literature

My Thesis is about Psychological aspects on Stephen Crane's novel.

Diploma, Electronics

- Exhibit the EPROM programmer for final year projects