Office Manager and Assistant to the Operations Manager

In my role as an office manager, I efficiently handle inbound calls concerning employment opportunities and the availability of certified home health aides, demonstrating strong administrative skills and organizational abilities. My responsibilities include maintaining the WellSky system, ensuring accurate tracking of employee movements, scheduling, and submission of proof of coverage, reflecting my competency in office administration and data entry.I coordinate with insurance carriers to promote home health aide services and assist in obtaining patient care authorizations, showcasing my skills in project coordination and vendor management. In addition, I am responsible for inputting new employees and patients into the WellSky system, ensuring precise scheduling and care plans, an integral part of our organizational process improvement.My role also involves managing the onboarding of new employees, conducting background checks, and maintaining patient files, adhering to HIPAA regulations. This demonstrates my attention to compliance and regulatory knowledge, along with my skills in human resources management and record keeping.I am tasked with generating and reconciling billing statements for our services, ensuring their accuracy and the timely processing of payments, highlighting my abilities in budgeting and financial planning. Furthermore, I manage the biweekly payroll process, maintaining records of current cases and available aides, which requires efficient time management and proficiency in Microsoft Office Suite.Overall, my role demands effective communication skills and a commitment to customer service excellence, as I regularly interact with various stakeholders. I also contribute to event planning and coordination when needed, further showcasing my diverse skill set in leadership and team management.

• Enhanced customer service and communication by resolving complex inquiries, leading to improved customer satisfaction and loyalty.• Utilized computer skills and data management expertise to keep accurate records and streamline replacement order processes, ensuring operational efficiency.• Demonstrated adaptability and attention to detail in managing a diverse range of customer needs and inquiries, fostering a positive company image.

• Showcased organizational skills and attention to detail by managing patient information and ensuring compliance with HIPAA regulations.• Utilized communication skills to provide a welcoming environment for patients, effectively managing their immediate healthcare needs upon arrival.• Applied time management and financial management skills in reconciling end-of-day balances and handling co-payments, ensuring accuracy and efficiency.

• Demonstrated multitasking and organizational skills by efficiently performing clerical work and assisting with office operations and bank deposits.• Exhibited knowledge of office equipment and computer skills in managing document printing, copying, faxing, and mailing, enhancing office productivity.

• Applied financial management and attention to detail in processing manual cancellations and renewals, improving accuracy and client trust.• Demonstrated problem-solving and conflict resolution skills by addressing billing inquiries and resolving account discrepancies, ensuring client satisfaction.• Showcased data management and confidentiality in handling sensitive client information, maintaining high standards of privacy and security.• Efficiently and accurately addressing questions/concerns as a first contact to the agents/clients as a primary function to the PCG Billing team.• Additionally, emailing reconciliation statements, invoices and rescission papers to agents and clients as requested through ePCG.• Providing timely and efficient follow up to the occasional problematic circumstances arising on a client-by-client basis as needed.• Implement changes of billing address when formally requested by a respective agent internally or via email.• Taking check-by-phone or credit card payments for the clients/agents and advising of Chartis procedure if the status of an account is cancellation pending or cancelled.• Working in conjunction with the Cash Operations Department to implement `money moves' to satisfy past due amounts and in some cases, reversing return premium checks when and if necessary to satisfy client's accounts should the payment have been inadvertently misapplied.• (Following up on these matters especially is pertinent to ensure the proper invoice goes to the insured and working with several client services departments to provide excellent customer service.) Mailing Commission Statements.