Christina Laverde Email & Phone Number

Mountainside, New Jersey, United States

Office Manager and Assistant to the Operations Manager

Union, New Jersey, United States

In my role as an office manager, I efficiently handle inbound calls concerning employment opportunities and the availability of certified home health aides, demonstrating strong administrative skills and organizational abilities. My responsibilities include maintaining the WellSky system, ensuring accurate tracking of employee movements, scheduling, and.

Avenel, NJ

• Enhanced customer service and communication by resolving complex inquiries, leading to improved customer satisfaction and loyalty.
• Utilized computer skills and data management expertise to keep accurate records and streamline replacement order processes, ensuring operational efficiency.
• Demonstrated adaptability and attention to detail in managing a diverse range of customer needs and inquiries, fostering a positive company image.

Watchung, New Jersey, United States

• Showcased organizational skills and attention to detail by managing patient information and ensuring compliance with HIPAA regulations.
• Utilized communication skills to provide a welcoming environment for patients, effectively managing their immediate healthcare needs upon arrival.
• Applied time management and financial management skills in reconciling end-of-day balances and handling co-payments, ensuring accuracy and efficiency.

Pine Brook, New Jersey

• Demonstrated multitasking and organizational skills by efficiently performing clerical work and assisting with office operations and bank deposits.
• Exhibited knowledge of office equipment and computer skills in managing document printing, copying, faxing, and mailing, enhancing office productivity.

Berkeley Heights, New Jersey, United States

• Applied financial management and attention to detail in processing manual cancellations and renewals, improving accuracy and client trust.
• Demonstrated problem-solving and conflict resolution skills by addressing billing inquiries and resolving account discrepancies, ensuring client satisfaction.
• Showcased data management and confidentiality in handling sensitive client information, maintaining high standards of privacy and security.
• Efficiently and accurately addressing questions/concerns as a first contact to the agents/clients as a primary function to the PCG Billing team.
• Additionally, emailing reconciliation statements, invoices and rescission papers to agents and clients as requested through ePCG.
• Providing timely and efficient follow up to the occasional problematic circumstances arising on a client-by-client basis as needed.