Effie Dimitrakopoulos Jackson, Mba Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

Atlanta, Ga, Us

Provide guidance to agency's senior management with respect to regulatory requirements that affect its business operations. Developed, implemented and manage agency's first corporate compliance and internal audit program.The agency's regulatory compliance efforts include research, reporting, records retention, policy & procedure development, training, and internal audits.

Supervised the daily operation of all human and technical support services for Global’s Atlanta branch, to achieve maximum expense control and productivity.• Oversaw all compliance activities for the branch: RESPA, adverse action, fraud detection, and closed loans.• Managed payroll and acted as human resources manager for up to 60 Atlanta personnel.• Conducted all daily, weekly and month-end production related reporting and analyses as well as projections to corporate office for branch operations. • Directed the leads coordinator in the administration of mortgage leads for the branch. Successfully operated on or below lead expense budget.• Maintained branch Web Pages on Global website and access control system for office suite.• Acted as consultant for corporate Marketing, Compliance, Technical and Operation Teams on daily basis.• Facilitated Calyx to Encompass system conversion for Atlanta office operations.• Project Coordinator for office relocation: handled property management companies, vendors, moving company, architects, personnel, inventory• Received 2004 Corporate Global Star Award for excellence• Received 2004 Global Atlanta Operations MVP Award

Managed compliance and mortgage leads areas for growing South Carolina Mortgage Broker. Developed and implemented systems in both areas of responsibility; bringing stability and control to the largest exposure for the company.• Automated the distribution of mortgage leads to sales staff by standardizing the delivery and direct import of leads into database, eliminating majority of labor-intensive data entry.• Established company’s marketing infrastructure; developed and documented procedures for leads database management system. • Facilitated key relationships with Mortgage Lead Vendors and main liaison for all accounts reconciliation; including troubleshooting, contract disputes, customer complaints, lead credit issues (resulting in recouping bottom line dollars for the company).• Created management and financial reporting for control systems. Set-up all custom forms, state specific templates and closing cost scenarios in Calyx• Maintained relationships with multiple state regulatory personnel to ensure compliance with legal and regulatory requirements. • Effectively documented and communicated corporate policies and regulations by leading frequent training, disseminating written correspondence, and conducting compliance audits with branch personnel.• Implemented first ever post-closing procedure and tightened compliance controls through staff awareness and accountability.• Improved and standardized procedures for processing RESPA and adverse action notices. • Received 2003 Corporate Leadership Award

Centennial, Colorado, Us

Responsible for compiling, reviewing, using and distributing business data to drive business decisions for the North American Computer Products Group (NACP) of Arrow Electronics.• Held lead role in the design and implementation of reporting requirements for NACP organization• Assisted in development of information management business policies• Worked with NACP selling organizations to set standards for production and ad-hoc reporting

Centennial, Colorado, Us

Drove operational and business solutions in Customer Service, Sales and Product Management for system conversion of Arrow Asia Pacific subsidiaries to North American system as an active conversion member and trainer in company mergers.• Evaluated and revised company policies and procedures in the areas of Credit/Collections, Product Management, Warehousing, and Sales • Performed operational reviews of sales and warehouse locations• Team leader in redesign of Inventory system (1998 -1999)

Centennial, Colorado, Us

Provided extensive operational guidance to corporate and field personnel primarily in the resolution of customer financial transactions.• Analyzed and approved billing adjustment credits for various Arrow divisions • Provided field training and support• Resolved customer invoice issues• Interfaced with IT organization to resolve system issues that impacted financial transactions• Active participant in mergers/acquisitions

Centennial, Colorado, Us

Managed product purchasing, inventory, and allocations, as well as system maintenance for peripheral products in the Commercial Systems Group of Arrow Electronics.• Supported sales with product, technical, standard price and delivery, and expedited orders • Maintained close relations with vendors, and negotiated special pricing• Received Arrow Electronics Recognition Award, July 1994, for exceptional job performance• Acted in management role for several months• Selected to provide on-site operational assistance and training during merger with competitor Gates/FA

Ba, Political Science & French

Mba, General Management