Effy Chen Email & Phone Number

Australia

Melbourne, Australia

• Monitoring and tracking progress of the roll out project performance in a daily basis by using Excel techniques to provide adequate reporting and escalations to senior management as required
• Identifying, documenting and managing project risks and issues in order to minimise impact on the deliverables
• Co-ordinating with project manager and team leader to set up delivery goals and facilitating delivery of project tasks
• Developing and managing project documentation in accordance with the smart office project management framework
• Developing and delivering technical workshops to ensure colleagues seamlessly transfer from traditional working environment to smart office
• Working collaboratively in a team environment, contributing to a culture of teamwork and taking a shared responsibility for achieving results

Melbourne, Australia

• Assisting in hardware and software installation, maintenance, troubleshooting and repair of software and hardware
• Assisting in administration of technology infrastructure components, recording and maintain accurate hardware records for corporate assets in Configuration Management Database
• Providing technical support to colleagues across all departments by installing and assisting with the operation of their workstations, core business applications, and relayed equipment
• Working with other IT department personnel to provide assistance on different projects

Melbourne, Australia

• Ensuring accurate stock movements in and out of the store warehouse, including product deliveries and transfers within different stores, faulty products returns and after-sale repairs, redundant destocking and display.
• Managing inventory and reporting the product status to merchandising supervisor, especially for the stock discrepancy, out-of-stock or high inventory stock.
• Delivering quality and consistency of service including identifying customers’ needs, developing client relationships, and delivering after-sale services

Melbourne, Australia

• Actively communicated with customers by handling customer complaints and dealing with products return issues
• Paid attention to detail by making sure the store visual standards are maintained to provide impeccable shopping environment for customers
• Efficiently provided a high level of customer service by sharing accurate product knowledge to match the customers’ needs

Melbourne, Australia

• Assisted the store visual merchandiser to set up the products display, and maintained overall cleanliness and organization standards on the selling floor, in the stockroom and offsite
• Monitored the popular products availability and ensured the inventory was replenished in a timely manner
• Supported floor moves and ensuring selling floor is stocked throughout the day

Master’S Degree, Master Of Information System

Master Of Business Analytics, Gpa: 7.0 / Average Score: 87.3

Master Of Environmental Management And Sustainability, Sustainability Studies

Bachelor Of Arts (Ba), Communication, Journalism, And Related Programs