Efixtec Ltd Email & Phone Number

England, United Kingdom

Coventry, United Kingdom

United Kingdom

• Travelling from one site to another to provide laptop refresh across the UK,• As Asset & Deployment Administrator, I was responsible for the administrative duties as well as Team Lead within the IT department for the Deployment Team,• Maintaining records of asset tracker and updating inventory records of all old assets and New laptops giving and taking from users,• Supporting the IT delivery function in the configuration and deployment of the laptops, managing stock levels and supporting related procurement and deployment activity• Working directly with the project management team, Timecard, reference call, meeting, …;• Making sure the daily reports and any issues being escalated to the appropriate KPMG IT team or management team for further action;

Haut-Normandie, France

• Migration Project covering 108 sites over the world, such as (UK, France, Norway, Italy, Spain, Dubai, South Africa, Nigeria et Angola) to deploy and migrate 6806 Users (devices) from Dresser- Rand system to Siemens new interface; • Building new devices (PCs, Laptops, Smartphone and Workstation) in Windows 7 environment through the network via SCCM deployment tool or USB Stick; • Ensure each migration has being done properly, such as post-patching, user data transfer, applications installed; • Responsible for training End-users on how to use their new system Siemens and update signout database; • Doing the daily reports for any issues or escalate them to the Support Team for further action; • Occasionally carried out System Administration functions on site and remotely.

Solihull, United Kingdom

• Building devices (PCs/Laptops) through the network using SCCM deployment tool for end users • Travelling from sites to sites to provide technical support such as installation, troubleshooting, diagnosing and resolving network issues on Windows 7, Office 2010 and AD platforms and local or network printer’s setting.• Installing and upgrading hardware and software according to user needs• Resolving network issues both remotely or on site• Providing excellent services to customer and ensured they are satisfied with services • Administering and monitoring tickets and calls via Service Now Tool• Supporting home-users such as VPN connection, printer or device issues• Working in strict SLA’s process

Wolverhampton, United Kingdom

• Providing computer help desk support via telephone, email and web based to end-users.• Providing 1st / 2nd Line support to users of all abilities, ensuring issues are resolved in an efficient manner• Assisting with any project work that may arise• Administering and troubleshooting Active Directory queries• Documented help desk tickets/resolutions, and provided overall assistance in daily administration via LANDesk.• Working in a Windows 7 Server 2008 environment• Supporting Field Engineers through Windows 7 migration• Contributing to the Service Desk Team wherever possible

Stafford, United Kingdom

• Building the devices (PCs, Laptops, Tablets, Thin Clients...) or reimaging through to the Network and then add them to AD; • Creation of Windows 10 Thin builds to allow physical hardware to be repurposed as thin clients; • Travel across sites to sites to provide face to face technical support. Such as Installation, configuration and troubleshooting for SCC clients, (Schools; Care Services; Council workers...); • Floor walking / Removal of any redundant kit, Installing printers both local and network; • Providing support to end users relating to hardware and software, applications support, LAN components and peripherals; • Technologies: Windows 7, Windows 8.1 Windows 10, Server 2012 R2, Citrix, Group Policy, MDT, Config. Manager 2012 R2;

Various Locations

• Travel from one location to other to provide face to face technical support and Trained users• Collecting new equipment from the Secure Storage facility to sites for deployment (Physical installation of kit)• Migrating data (Copying user files from desktops to laptop) Configuring Laptops to join the domain• Responsible for leading the deployment of the new Windows 7 OS to end-users• Upgrading from Microsoft office 2003/2007 to 2010• Migrating user accounts via Citrix• Installing and troubleshooting printers both local and network• Responsible for working with the designated deployment engineers to ensure that they are working to maximum efficiency across a large VLAN and Wifi infrastructure. If not, escalation for any situations that may be outside the deployment teams. • Customer service (QA to customer)

Various L

Windows XP deployment to Windows 7, Working from script/procedure.Moving Computers from one location to other (Physical installation of kit) and Customer service (QA to customer)