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Asset and Lifecycle Management: Managed asset inventory and orchestrated lifecycle processes to optimize the utilization and maintenance of IT resources, ensuring sustained operational efficiency.Stakeholder Collaboration: Worked closely with stakeholders to enhance their IT equipment, ensuring alignment with their specific needs and boosting overall operational efficiency.Professional Development: Leveraged my time effectively to expand my expertise in IT business analysis, earning several certifications along the way to validate my growing knowledge and skills.Recognition for Excellence: Awarded 'Employee of the Quarter' for outstanding performance and contributions to the company’s success.

Outsourced in Johnson & Johnson, an American multinational pharmaceutical, biotechnology, and medical technologies corporation.Advanced Technical Support: As a Desk Side Support Level 2 technician, provided comprehensive planning and coordination for end-user touchpoints within the distributed computing environment. Responsibilities included desktop setup, software and hardware installation, support, distribution, and management of remote access technologies. Skilled in analyzing, diagnosing, installing, and resolving complex technical issues.Case Resolution Expertise: Successfully resolved over 5,000 cases, documented and managed through ServiceNow, demonstrating a high level of proficiency and customer satisfaction.Incident Monitoring and Testing: Actively monitored and conducted testing during Priority 1 and Priority 2 incidents, ensuring rapid response and minimization of downtime.Virtual Machine Deployment: Deployed and configured virtual machines according to client specifications and industry best practices, optimizing performance and security.

Call Center Migration Leadership: Worked in close collaboration with the Transition Project Manager on the successful migration of five call centers in Prague. Functioned as a Business Analyst, supported User Acceptance Testing (UAT), Business Verification Testing (BVT), and System Readiness Testing (SRT), while managing the reporting, retesting, and resolution of bugs and issues.Strategic Technology Collaboration: Engaged proactively with teams across the organization to ensure that technology strategies are effectively aligned with overarching business objectives.Infrastructure Management: Coordinated the implementation and ongoing maintenance of the company’s infrastructure, ensuring robust performance and scalability.UAT Coordination: Served as the Coordinator for User Acceptance Testing, overseeing the execution and completion of tests to verify system functionality meets business requirements.Technology Training: Provided comprehensive training on new technologies including BrightSign, ProWatch, and Condeco, enhancing staff competencies and ensuring smooth technology adoption.Audiovisual Media Oversight: Accountable for the deployment of AV media, focused on delivering a seamless and immersive experience for all users.Technical Support for Corporate Events: Offered dedicated technical support for Town Hall meetings, ensuring high-quality communication and event success.

Hlavní Město Praha, Hlavní Město Praha, Česko

Web Application Management: Planned, developed, tested, deployed, and maintained sophisticated web applications, ensuring high performance and user satisfaction.Web Hosting Expertise: Proficient in configuring and maintaining web hosting environments using Ubuntu and ISPConfig, ensuring optimal server performance and security.Web Design & User Interface: Designed visually appealing websites with a focus on user experience, utilizing HTML and CSS3 to create responsive templates.Interactive Elements: Implemented basic jQuery to enhance interactivity and improve user engagement on web platforms.Graphic Design: Executed various graphic design projects using Adobe Photoshop, contributing to compelling visual content creation.Content Management Systems: Extensive experience with CMS platforms including Joomla and WordPress, enabling efficient website management and content updates.