Managing customer support for small businesses. Specializing in US-based Software-as-a-Service and Ecommerce businesses.

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- Led development on the most used internal software tool for Intel SSD. Code was deployed nightly to over 1,000 test clients. Used by 300 internal engineers across the organization including Firmware, Validation and Marketing teams on all platforms including Windows and Linux.- Facilitated and managed internal open-source development where users contributed bug fixes and features for review- Translated engineering specifications for Hardware, Firmware and Driver to maintainable software architecture for current and future products creating a standard Python API for writing test content and automated scripts across 50 different products- Reduced "Time to Fix" for broken builds from 5 days to 1 day by leveraging existing tools within Intel and providing automated alerts to developers when testing completed. The increased transparency allowed more developers to contribute across teams while maintaining quality.

- Independently programmed a tool which allowed test networks to mimic packet duplication, packet loss, packet corruption, packet re-ordering and network delay- Developed program to pull comments from Java source files and compile the results into an easily accessible webpage format for team members to view, enhancing overall understanding of the product

- Implemented genetic algorithm functions to determine distribution of satellites based on mission given objectives- Successfully translated Aerospace Engineering equations to computer science context by working as a liaison between Aerospace and Programming departments