Marketing/Management graduate from Penn State Brandywine Former Vanguard employee, where I grew my customer service skills, and gained knowledge in the finance industry.Former Infosys employee where I continued serving Vanguard Institutional Investor Group clients. Growing knowledge in the finance industry, as well as gaining problem resolution and client retention skills. Maintained a book of business and was main point of contact between participants and Vanguard/Infosys throughout the resolution process. Worked with business partners to enhance participant experience.Current NSM Insurance Group employee where I am gaining knowledge within the commercial insurance industry for niche markets. Continuing to enhance my already strong analytical skills and a part of the B2B team. Growing skills such as: process improvement, project management and conditioning systems in order to better assist our internal users and business partners. Other Skills:Attention to detailCustomer serviceDirect MarketingNegotiation SkillsCommunication SkillsRetrainingRecruitingProblem ResolutionCRMRetentionService improvementJung Typology Test Type: ENTJExtravert 9%Intuitive 6%Thinking 6%Judging 9%Please contact me if I can provide additional information to set up an interview or provide assistance. Thank you for your consideration