Efren Arrogante Email & Phone Number

Experienced Field Service Technician with Net+ & A+ Certifications and Diploma (Honours) in IT NetworkingSUMMARY OF QUALIFICATIONS• Currently working as Field Service Technician for single and multi-functional devices (MFDs) in a multinational organization • Over a year of experience in installing MFDs and troubleshooting its issues related to network, Windows/software, hardware, mechanical & electrical systems at customers’ sites• Have a strong background in computer systems and networking with Post-secondary Diploma (Honours) in Computer Systems Networking from Centennial College• Strong customer service with excellent communication skills and ability to explain technical matters to non-technical audience as demonstrated in training users in operating and troubleshooting issues with MFDs• Strong analytical and problem-solving skills acquired from experience, education and constant training that enable quick resolution of issues with familiar and newly encountered devices• Used to working with hands and tools in different working positions like crawling, kneeling, bending, standing, sitting and lifting up to 50 lbs. in various customer work space and environments• Work independently and/or in team as required to meet SLAs of multiple service calls in a fast-paced, highly competitive and changing service demands and markets • Manage and monitor car stocks to ensure parts are readily available when servicing calls for the resolution of the incidents at the fastest way possible and are properly accounted for during regular inventory checks • Willing and able to travel with G License, clean driving record, Security Clearance and Canadian passport• Team-oriented, results-oriented, energetic, detail-oriented, quick learner and with positive attitude

Listed skills include Microsoft Office, Active Directory, Networking, Windows Server, and 41 others.

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  Centennial College

  Computer Systems Technician - Networking