A skilled and versatile people leader and IT professional in the Travel, and Tourism industry. Demonstrated effectiveness in dynamic, competitive and rapidly changing environments driven by responsiveness, accuracy and compliance to regulatory, industry and corporate standards. Effectively worked with customers worldwide to design and implement tailored software solutions to meet specific business needs. Drove business development by delivery of quality products and services that resulted in increased client retention and supported revenue generation and growth.• Built relationships with internal and external clients, suppliers and business partners and quickly established trust and credibility• Demonstrated leadership competence and built, managed, and developed high performance teams focused on shared goal accomplishment• A hands-on project leader and solutions architect, analyzing, designing, building and implementing business applications, migration solutions, and web portals • Proven record for delivery of quality deliverables, on-time and on-budget, to support revenue, growth, and profit in well branded, global companies in the Travel and Tourism Industry• A systems development and delivery expert. Directed design, development, implementation, and maintenance of back-office systems for high volume travel and airline markets• Provided design and technical support services to development teams including documentation, programming, testing and systems maintenance• Strong initiator with excellent communication skills, learning agility and ability to drive logical outcomes.

Drive and manage major technology outages and incidents towards successful resolution, including triaging scope of incidents, identification of impacted systems and business functions, coordination of technology resources, engagement with suppliers, and communications with senior management. Apply ITIL principles in the delivery and execution of technology services.

Managed design, testing and delivery of applications and interfaces to support replacement of United’s in-house passenger refunds and revenue accounting platform. Directly managed $2M in contingent labor, as well as an in-house development and business analysis team located across multiple sites.

Coordinated PMO activities and production of development cost estimates, business and non-functional requirements, and other related aspects involved with the issuance of RFI and subsequent $50M RFP aimed at replacing United's in-house revenue accounting platform.

Available on Spotify, Apple, Google, iHeart -- always interested in having people share their 9/11 stories.

Manage an internet community with an average daily traffic of 25,000 visitors and a file library housing over 350Gb of downloadable user generated files and content. Responsible for all facets of marketing and operations including subscription management, relationship management with commercial partners, procurement, security, and content management.Launched in 1999, Trainsim.Com is home to the oldest and largest train simulation community on the Internet. Over 34,000 user created game content files are available for a dozen different train simulation platforms.

Maintain and moderate discussion forums for compliance with community standards. Provide subject matter assistance with developers and end-users of multiple products.

Selected to help launch an in-house consulting group to create, evaluate and present strategic initiatives for airlines and global travel management companies. • Performed cost and data analysis to support business processes simplification and automation• Reviewed and established business goals and objectives to ensure alignment with corporate goals for sales, services and business operations• Engaged with pre-sales team to analyze and validate stakeholder business requirements and prepare for airline IT solution RFP/RFIs• Effectively facilitated and guided multiple stakeholders and gained consensus on project objectives to achieve shared project goals.

Directed product and business development for hosted services and applications supporting over 50 airlines, hotel companies, and online travel agencies. Managed team of 25+ Application Developers, System Administrators, Network Architects, and Operational staff. Achieved >$1M in incremental sales for existing accounts in 2008. • Allocated resources aligned with budget and delivered results on-time for all client and internal projects• Reviewed commercial proposals, functional specifications and business requirement documents, conducted customer demonstrations, and provided Sales Engineering support to ensure quality results.• Facilities management for data center and regional office

Managed airport operations performance web portal, quality control measurement and data collection using Delphi, C#, SQL Server, Oracle, and legacy environments. Managed cross-functional team of Developers and Business Analysts. • Served as key participant in steering and working committees responsible for enterprise resource management application development, and B2E strategy.• Prepared and presented regular operational and customer service quality performance briefings to senior management and operational leaders and conducted product demonstration and evaluation sessions with front-line employees and business units.

• Designed, developed and implemented client/server applications used for performance measurement, qualitymanagement, and data collection• Architected and implemented operational datastore for internal dashboard• Developed and delivered premise applications for manual processes, and reports automation.

• Managed and developed policies related to customer service, baggage handling, and aircraft servicing• Researched and responded to safety investigations for FAA, and other regulatory agencies• Developed training material for use by support desk, field training staff, and station staff• Produced business requirements and acceptance testing plans for enterprise automation projects.