Edgar Fonseca Email & Phone Number

Costa Rica

Costa Rica

• Accurately interprets and validates contractual commitments and takes ownership for implementing the products and services described in technical plans and also reviewing contracts with Account Owners to help establish.
• Coordinates project resources and deliverables to ensure contractual requirements and business key performance indicators are met, by managing project milestones, schedules and dependencies with external customers..
• Coordinates project resources and deliverables to ensure contractual requirements and business key performance indicators are met, by managing project milestones, schedules and dependencies with external customers..
• Acts as a liaison among middle management, project sponsors, and the project team to ensure information is communicated and internal and external customers are supported in the most appropriate manner.
• Leads the Implementation team to validate scope, and to validate customer and Syniverse specific tasks and deliverables for existing product solutions that have different types of complexities.
• Identifies, tracks, and reports on all issues during the implementation process to ensure timely resolution and to minimize project risk. Recognizing these and escalating all issues to management in a timely and.

Costa Rica

• Helped build and develop the PMO in Costa Rica Nearshore office.
• Managed and led team relationships with the client and all stakeholders as the Point of contact for customer and Third Party Client Services, DevOps and Support teams team on all technical and business aspects.
• Managed and led team relationships with the client and all stakeholders as the Point of contact for customer and Third Party Client Services, DevOps and Support teams team on all technical and business aspects.
• Mitigated risk factors anticipated and managed change effectively in rapidly evolving global business environments.
• Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work.
• Created and maintained project documentation Show less

Costa Rica

Led technical implementation and custom deployments of the NICE product suite for client projectsAdhere to schedule and keep projects on track for successful completion within specification.Create project technical documentation and report on progress with client and internal project teamPoint of contact for customer and NICE Client Services team on all.

Costa Rica

Technical Design, Analysis and Development of reports using Webi Reports, Business Objects and Crystal Reports for the deployment of TrueComp Sales Compensation System of the Callidus product Suite. Communicated with client Gathered and documented report requirements and designs.Built SQL queries and SQL optimization for extracting from system database.

Costa Rica

Worked with database tables, spreadsheets, and unstructured data to identify, transport, and quality assure the data required to drive client transactions and HR Data into the TrueComp Sales Compensation System of the Callidus product Suite.Lead technical discussions with end customers to explain platform functionality and help gather business.

Licentiate Degree, Information Technology, Information Technology For Business Management

Activities and Societies: to finish Graduation Project

Bachelor'S Degree, Systems Engineering