Eileen Ford-Holstege Email & Phone Number

California, United States

San Francisco Bay Area

- Sole PM in charge of the Webdam platform supporting over 400 customers and $14M+ in revenue.- Responsible for Webdam product marketing copy, along with internal documentation and resources for all enablement teams. - Continued support of the customer base through webinars, demos, trainings, and escalation management.- Managing team of offshore developers to ensure sprint and quarterly goals are met to maximize renewals and minimize churn.

San Francisco Bay Area

As a Product Consultant I am primarily focused on enabling the Customer Success organization by assisting with retention and expansion goals, scoping and demoing product offerings, and proactively identifying opportunities within existing customer base. Additional responsibilities include:- Creation of internal and external new product documentation- Facilitation of Beta Programs for new features including customer identification, introduction & training, gathering feedback, and identifying issues- Writing release notes and product marketing copy- New feature training for internal teams and OEM partners- Conducting training/best practice webinars- Bug prioritization for sprint planning - Contributing member of the Product Council gathering feedback/ideas for new functionality- Identification of high-value improvements to inform our product roadmap- Participation in design feedback sessions with UX team

San Francisco Bay Area

Bynder is the fastest way to professionally manage creative files. Teams get on the same page for real-time collaborative edits and approvals, easy file sharing and storage, auto-formatting for channels and file types - it provides one central hub for all company materials and messaging. With company creative at your fingertips, your next big idea is a click away.Responsibilities in the Team Lead role include:- Mentoring, training, and managing more junior members of the team- Work and project assignments- SOW creation and approval- Owner of all escalated partner customer issues- OEM partner training - Creating help documentation and resources for internal and customer use- Defining implementation process and tracking improvements - Collaboration with sales as the face of onboarding for prospects- Ongoing training and support for Customer Success Team

San Francisco Bay Area

As part of the Professional Services team I work closely with new customers, managing the onboarding process and overall success with Webdam. In addition to my customer-facing responsibilities, there is also significant internal customer advocacy and working cross-functionally with Client Services, Product Management, and Engineering teams on various projects. Responsibilities include:- Working with new customers to ensure a successful onboarding, training, user adoption, and overall success with our platform- Creating new customer and internal accounts, managing the transfer of data, and assisting clients with additional scripts- Develop a relationship with the customer as a business advisor to create high customer satisfaction and adoption- Providing feedback to our product team based on customer experiences for product and process improvements - Using a consultative approach to implementations, customized based on customer needs including use case reviews and formal documentation of configuration recommendations- Ensuring new customers follow best practices to maximize value- As a product expert, assisting with internal training and managing the onboarding of new team members including creation of new process documentation- Training of OEM partners and partner clients- Hosting webinars to train large groups of clients- Assisting with sales calls to prepare new clients for onboarding- Creation of client-facing documentation and resource guides

San Francisco Bay Area

As part of the Professional Services team I work closely with new customers, managing the onboarding process and overall success with Webdam. In addition to my customer-facing responsibilities, there is also significant internal customer advocacy and working cross-functionally with Client Services, Product Management, and Engineering teams on various projects. Responsibilities include:- Working with new customers to ensure a successful onboarding, training, user adoption, and overall success with our platform- Creating new customer and internal accounts, managing the transfer of data, and assisting clients with additional scripts- Develop a relationship with the customer as a business advisor to create high customer satisfaction and adoption- Providing feedback to our product team based on customer experiences for product and process improvements - Using a consultative approach to implementations, customized based on customer needs including use case reviews and formal documentation of configuration recommendations- Ensuring new customers follow best practices to maximize value

San Francisco Bay Area

Practice Fusion is a free, web-based Electronic Medical Record system intended to help physicians save lives by making patient information available anytime, anywhere. Practice Fusion is the largest and fastest growing EMR community in the country with more than 100,000 monthly active providers serving over 70 million patients.Responsible for working with medical professionals to implement Practice Fusion’s web-based Electronic Health Record.Account Management• Act as single point-of-contact for a pipeline of 70-80 practices, all at different stages of implementation.• Work closely with providers, nurses, and staff members to receive, research, and document requested features.• Manage inbound/outbound calls to potential users in order to support adoption of Practice Fusion while addressing user needs, questions, and concerns.• Conduct live product training sessions via webinar (join.me, TeamViewer)• Once implemented, work with additional users to maximize adoption, user engagement, and overall utilization of Practice Fusion’s revenue driving functionality.

My duties at Yelp as an Account Executive include: - Making a high volume of daily outbound sales calls to business owners across all verticals. - Manage your own leads: utilize online and offline sources to cultivate new leads and develop/maintain your pipeline - Drive the full sales cycle to attain new business: make introductory calls, assess business goals through qualifying, work with business owners in Yelp’s platform and advertising packages, and close the deal - Achieve and consistently exceed monthly sales goals

San Jose, Ca

Hard-working professional staffing specialist focused on mobile and embedded C/C++ technology. Full life cycle recruiting, including prospecting for new accounts and high-caliber candidates, sales, recruiting, and account management.Jobspring Partners is a nationwide technology recruiting firm with offices in nine major tech markets. We help highly skilled software engineers, electrical engineers, web developers, systems architects, network engineers, and interface professionals find jobs in growing, technically-advanced companies. We help companies with their challenging technological needs by finding the talented IT professionals they require to move their business forward. Jobspring Partners uses a humanized, positive, team-based model that is unique in the recruiting industry. We are committed to setting the standard for both client and candidate satisfaction.